S9+ MMS issues

magenta4498753

    Hi! Is anyone having trouble sending MMS messages with their S9+? Especially to an iphone for some reason. When I go to send a picture, or anything animated, it changes my text to a File Transfer, instead of MMS which causes it to cancel immediately!!If I delete the entire conversation,  it will only then let me send a pic as an MMS,  but only once!! Then it goes right back to changing my message to a file transfer

      All replies

      • tmo_mike_c

        Re: S9+ MMS issues

        Wow that's super strange, but we really wanna see this get resolved for you. Is this happening with photos that you've taken or ones you've downloaded from the web? I'm also curious if it's only happening with specific phone numbers or any number you send to. You'll need data in order for this to work so I suggest checking the APN & data settings on your phone to make sure everything is set up properly. Please give that a shot and let us know if that helps. Thanks!

          • magenta4498753

            Re: S9+ MMS issues

            It's totally strange!! I'm usually pretty savvy when it comes to figuring this stuff out!! It's happening with any photos, doesn't matter what they're from.. whether its 36kb sized animoji, or a pic I just took. I simply cannot figure out why it changes my MMS to a file transfer. So far, it's only been one number for some reason(my wifes iphone x), but I dont send pics to too many people ... and she had no problems sending pics my way. My data seems fine, and my son is fast.t-mobile.com.. lately, our of the blue the pics have been going through but still going through file transfer.. I even tried unmerging all of her contact info.. to see if for some reason that was an issue.. (she had a galaxy prior to the iPhone so I was thinking  it was still trying to somehow link her  intact to a galaxy and it was messing up somewhere).. even if they are going through, I w okuld love to know why its changing the message

          • tmo_chris

            Re: S9+ MMS issues

            Can you try resetting your messages app?

             

            From a Home screen, touch and swipe up or down to display all apps.

            From a Home screen, navigate: Settings > Apps.

            Tap App Manager.

            Locate then tap Messages.

            Tap Storage.

            Tap CLEAR CACHE.

            Tap Cached data.

            Tap CLEAR.

            • tmo_mike_c

              Re: S9+ MMS issues

              Hi there.

               

              Just checking to see if you've tried Chris's suggestion. Please let us know how your phone is doing afterwards. Thank you.

                • magenta4498753

                  Re: S9+ MMS issues

                  Well, I'm not sure what I did, but as of RIGHT NOW, MMS are going through..still as a "file transfer", but they are now going through. The only thing I did right before it started working, was "unmerge" some of the contact info, of the person that I had difficulty sending the MMS to, and for some reason they started going through!!! I dont know.. confusing.. I will clear my messages app though!! I have cleared the cache, but I didn't touch the data, because I wasn't sure what would have been erased if I did do that

                    • tmo_chris

                      Re: S9+ MMS issues

                      Glad to see we are making progress! In addition to clearing the messaging app cache, please try deleting the entire contact and sending the MMS to their phone number instead of their name from your contact list.