T-Mobile Prepaid Phones - Tax Amount Increased!

magenta4497584

    I refilled my T-Mobile prepaid (pay as you go - legacy) phone.  I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members.  I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89.  Something changed, I was charged an additional $1.20, making the tax amount $2.09.  The total refill amount paid was $12.09.  I had to find out why.

     

    After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17.  They are as follows:  PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .

     

    Has anyone else experienced this change in their prepaid tax amount recently?  Where is this stated with the amounts listed above on the website?  I don't like to be surprised, they should've highlighted all charges up front and not lump under "TAX" without supporting details.

      All replies

      • tmo_mike_c

        Hey there and thanks for posting. With local and state taxes not being a fixed cost, we don't have a master list you can reference of what they'll be and if/when they'll change. Sorry to hear you were surprised by the change, but tax changes are controlled by your state's government.

        • jeffjazmom

          I had the same thing happen to me a couple of months ago. With those added FEES, taxes are like 20%. The way to avoid these fees is just buying refill cards and redeeming them on your account. You can find them with retailers online and some drug store chains.

          • dc5fan

            I live in Illinois. Since last September 2017 I have purchased 3 $10 cards from a T-Mobile store and 2 from the app. I was charged 90 cents for IL tax. No other tax. It has been hard to find the T-Mobile Refill cards in either Walmart or Walgreens where I live. Walmart may sell them online, but no physical refill cards in either Rantoul, Champaign, or Urbana, IL stores. I noticed yesterday I can use my T-Mobile account to purchase a refill amount with my credit card. Well, at least yesterday I could.