If you are a current customer it depends on what the reason you're needing a new sim.
The most I've seen for new sim is $20. Did you go to a 3rd party or corporate store?
I've always been lucky and haven't been charged but I go to a corporate store.
$30 does seem a bit high. Where specifically was this store?
I just wanted to swing by to see if you had more info on where you were seeing a charge for $30 for a SIM. We do have SIM activation kits that are $25 which include the following:
- Authentication on the T-Mobile network
- Security features for wireless transmission
- SIM Card Lock – a unique feature to secure SIM transmission
- Flexibility – swap your SIM to a compatible new device whenever you want
However, a SIM by itself should not be running $30. A SIM activation kit is only needed when there's a new account activation or you're adding a line to an existing account. From time to time, we'll have deals on SIM activation kits as well.