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Hey, palafox11 and welcome to our Support Community!
Congrats on your new Toyota! I haven't come across a situation such as yours happening after the latest update on the S8+. I'm not super familiar with Entune but do you have the option to use bluetooth via the Entune? Or is that option only available when using the S8+ app? You may try contacting the developers of the Entune app to see if they've had similar complaints or a possible fix for you.
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I actually contacted both, tmobile and entune to have both work in parallel
to fix this.
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Ah, fantastic, palafox11! Any updates from Entune? Or have you reached out to Samsung directly about this yet? We still haven't had any additional reports of this happening but will continue to keep an ear out.
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Hi there!
Amanda left a really good suggestion to get some help with this app. Android devices make it pretty easy to do so as well. Have you had the chance to reach out to the developers about this? Please let us know.
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Just checking in here to see how things are going. Have you heard anything from Entune?
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No, they responded by they have not fixed the issue.
The only change that I had before and after it worked was the T-Mobile
software update.
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Well that is unfortunate! Is the update you are speaking of the Oreo update? We typically do not have a hand in these types of feature changes in OS updates as our main concern is how the device performs on the cellular network. Things like Bluetooth and app compatibility is usually best addresses by the App developer or the Device OEM.
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Yes. Oreo update.
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Okay thanks for clarifying! I think the best course of action here is going to be working with Entune and Samsung. As the carrier, we typically do not fiddle around with device features unless we see ways to optimize them for our network. Since this is about a Bluetooth connection between the device and the vehicle using a specific app, Entune and Samsung are going to have the resources necessary to accurately troubleshoot this.
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