Toyota Entune iHeartRadio won't play in car speakers

palafox11 Mar 22, 2018 4:14 PM

Member Since: Mar 22, 2018

Hello to all,

I got a Toyota last month, I downloaded the Toyota Entune to my Samsung Galaxy S8+ and I was able to play Entune iHeartRadio on the car speakers by controlling from the Toyota app (not Bluetooth with S8+ app).

After the latest T-Mobile software update, I got to my car and when I use the Toyota iHeart, it will send the sound thru the S8+ instead of the car speakers.

Does someone has the same problem or knows how to fix it?

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Re: Toyota Entune iHeartRadio won't play in car speakers

tmo_amanda Mar 24, 2018 5:28 PM (in response to palafox11)

Member Since: Oct 4, 2012
Hey, palafox11 and welcome to our Support Community!

Congrats on your new Toyota! I haven't come across a situation such as yours happening after the latest update on the S8+. I'm not super familiar with Entune but do you have the option to use bluetooth via the Entune? Or is that option only available when using the S8+ app? You may try contacting the developers of the Entune app to see if they've had similar complaints or a possible fix for you.
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- Re: Toyota Entune iHeartRadio won't play in car speakers
  
  palafox11 Mar 26, 2018 11:23 AM (in response to tmo_amanda)
  
  Member Since: Mar 22, 2018
  
  I actually contacted both, tmobile and entune to have both work in parallel
  to fix this.
  
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  - Re: Toyota Entune iHeartRadio won't play in car speakers
    
    tmo_amanda Mar 28, 2018 4:21 PM (in response to palafox11)
    
    Member Since: Oct 4, 2012
    
    Ah, fantastic, palafox11! Any updates from Entune? Or have you reached out to Samsung directly about this yet? We still haven't had any additional reports of this happening but will continue to keep an ear out.
    
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Re: Toyota Entune iHeartRadio won't play in car speakers

tmo_mike_c Mar 26, 2018 10:54 AM (in response to palafox11)

Member Since: Jun 25, 2012
Hi there!

Amanda left a really good suggestion to get some help with this app. Android devices make it pretty easy to do so as well. Have you had the chance to reach out to the developers about this? Please let us know.
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Re: Toyota Entune iHeartRadio won't play in car speakers

tmo_chris Mar 30, 2018 9:52 AM (in response to palafox11)

Member Since: Nov 19, 2011
Just checking in here to see how things are going. Have you heard anything from Entune?
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- Re: Toyota Entune iHeartRadio won't play in car speakers
  
  palafox11 Mar 30, 2018 10:03 AM (in response to tmo_chris)
  
  Member Since: Mar 22, 2018
  
  No, they responded by they have not fixed the issue.
  The only change that I had before and after it worked was the T-Mobile
  software update.
  
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  - Re: Toyota Entune iHeartRadio won't play in car speakers
    
    tmo_chris Mar 30, 2018 1:14 PM (in response to palafox11)
    
    Member Since: Nov 19, 2011
    
    Well that is unfortunate! Is the update you are speaking of the Oreo update? We typically do not have a hand in these types of feature changes in OS updates as our main concern is how the device performs on the cellular network. Things like Bluetooth and app compatibility is usually best addresses by the App developer or the Device OEM.
    
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    - Re: Toyota Entune iHeartRadio won't play in car speakers
      
      palafox11 Mar 30, 2018 1:30 PM (in response to tmo_chris)
      
      Member Since: Mar 22, 2018
      
      Yes. Oreo update.
      
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      - Re: Toyota Entune iHeartRadio won't play in car speakers
        
        tmo_chris Mar 31, 2018 7:18 AM (in response to palafox11)
        
        Member Since: Nov 19, 2011
        
        Okay thanks for clarifying! I think the best course of action here is going to be working with Entune and Samsung. As the carrier, we typically do not fiddle around with device features unless we see ways to optimize them for our network. Since this is about a Bluetooth connection between the device and the vehicle using a specific app, Entune and Samsung are going to have the resources necessary to accurately troubleshoot this.
        
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Re: Toyota Entune iHeartRadio won't play in car speakers

magenta6358860 Dec 6, 2018 12:17 PM (in response to palafox11)

Member Since: Oct 3, 2018
Hello I also had this issue as it turn out I had to upgrade the software on the radio itself I had the version. 3.2.0 and there is a new one 5.2.0 available this fixed my issue!
You can download the file on Toyota.com and load to your own USB drive and install yourself and save the upgrade fee at the dealership.
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