Try reaching out to the T-force team on social media. Many users on the forum have had better results with them vs over the phone calls. Plus you will be able to link the specific device you want sent to you inside the messenger app. Contact Us For you connivance I linked the contact page for T-mobile so you could choose ether Facebook or Twitter to reach out. Hope the info helps get this resolved.
T-Force did some research and discovered that the Booster Duo that covers Band 12 and announced in a massive press release has been 'out-of-stock" since late December with no restocking date. Looks like this unit is made of UNOBTANIUM. I don't understand how T-Mobile can still post a web page with the details of this unit if they have no intention of making them available. I REPEAT, PER THE PERSON I SPOKE TO AT T-FORCE, THERE HAS BEEN NO UNIT THROUGHOUT THE COMPANY IN STOCK SINCE DECEMBER.
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I think dragon's suggestion of reaching out to T-Force is a good idea. They have the tools needed to check on device availability. Have you given them a shot at looking into this for you?
Will the RS3 support multiple T-Mobile devices in my home?
I just got a text msg saying it’s been linked to a subsidiary IMEI
“T-Mobile Msg: Your 4G LTE Signal Booster (RS3) with
the following IMEI 0000006592xxxxx has been
successfully assigned to 808xxxyyy“