Try working with the T-force team on Social Media instead of the reps over the phone. Many customers have had better luck in this regard. Sadly no one on here can make the account level changes that you need so you will still have to work with a rep from T-mobile. Contact Us
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Man, I'm really sorry this hasn't gone smoothly for you but I think it's totally worth taking a look into. As mentioned above, you should give our T-Force team a shot at taking care of this for you. We want you to be able to take advantage of that discount and I'm sure our T-Force team would be happy to take another look at what's going on with the re-verification.