Issue 1: I have a T-mobile One plan with the "$10" add-on and my speed still doesn't pass 4 mbps under 10GB hotspot. I changed it to the "International Plus" with its Unlimited Hotspot and the speed remained the same, specially when I test it on a non-tmobile device even though it's compatible with T-mobile's B2, B4, and B12. Data on the phone is also slower than I had living 15 minutes away. My speed fell from 60 - 100 Mbps to 3-15 Mbps where I live now (Downtown Houston). The hotspot speed fell from 15-25 Mbps to 0.60 - 4 Mbps. This is unacceptable taking in consideration the location and plan I am paying for.
Issue 2: The signal in my apartment is acting horrible despite having full bars in it. I have full bars in my living room and yet the call randomly drops or my data stops responding. When the signal drops the bars goes from full to 0 (zero) and back to full. I called to notify the issue, and a signal booster (RSC) was sent (not the latest one). Turns out the booster has issues connecting to the network unless it has the same problem as all phones here. I am not interested in a WiFi router to make calls because I don't have WiFi.
Conclusion: I'm tired of waiting, I'm tired of paying for UNLIMITED Data at LTE but receive a 3G like unreliable service. I live in downtown, where I receive Band 2, 4, and 12. I have an app on my phone that monitors the network and shows signal drops on Band 2 and Band 4. Even though my phone is capable of band 12 it seems everyone is connected to it because all I get is less than what I used to get back in HSPA+. Hotspot on 4G LTE network remains slower than 4 Mbps.
Phones I have troubleshot the network with:
- Non Branded t-mobile phone
- LG V30
- Samsung Galaxy S7 Edge
- LG K330
I have offered to welcome engineers into my apartment so they can see what the issue looks like but the invitation was rejected. I offered to install an external antenna on my balcony but the option was discarded as well. I am a loyal t-mobile customer who happens to be loosing its faith. This is my last attempt to fix the issue before I call it quits.
PS: At&t does allow unlimited Hotspot line for the same price as adding a voice line to your Unlimited Plus account ($20), and its speed normally stays around 10 MBPS. I believe if I am paying for a hotspot plan (regardless whether its $10 or $25, and regardless the device I choose) I should at least get a reliable service and speed on the network, specially if it's being marketed as LTE speeds.