All replies
-
Re: Full bars with E instead of 4G
onesteeltank Mar 21, 2018 6:19 PM (in response to aurange)- Member Since: Mar 21, 2018
1 of 1 people found this helpfulThe E stands for EDGE, or Enhanced Data rates for GSM Evolution. It's basically a faster form of 3G. The reason you are getting that instead of 4G LTE is likely because you live in a rural area and/or a place where 4G LTE is not supported. When you get on the highway however, you are more likely to cross over a spot where 4G is supported. Also, the iPhone 5S only supports 2 of the 6 bands T-Mobile uses, which reduces the coverage even more.
Hope this helped!
-
Re: Full bars with E instead of 4G
dragon1562 Mar 22, 2018 12:48 PM (in response to onesteeltank)- Member Since: Jan 1, 2016
2 of 2 people found this helpfulSome of your information is incorrect. Edge is like 2.5G and came before 3g so it is slower. The stuff you said about the iPhone 5s is more or less true. aurange I am not sure of the location in question but the device you have is pretty old so it only supports bands 2 and 4. T-mobile improved coverage dramatically by using band 12 which is support from the iphone 6s onwards. Another band that is being used and ruled out is band 71. Band 66 really isn't that important since its ment for small dense areas. 4G LTE Coverage Map | Check Your 4G LTE Cell Phone Coverage | T-Mobile I linked the T-mobile coverage map so you can input the address in question. You will see that a link at the bottom comes up saying that this area needs a certain type of device and when clicked it will take you to a page that shows devices that support the coverage in that area.
-
Re: Full bars with E instead of 4G
tmo_amanda Mar 24, 2018 5:44 PM (in response to aurange)- Member Since: Oct 4, 2012
Hey, aurange!
We really want to work with you to get to the bottom of why you're getting E instead of 4G or LTE. Can you please follow the link that dragon1562 provided and let us know what type of coverage area you're in?
-
Re: Full bars with E instead of 4G
tmo_mike_c Mar 26, 2018 10:39 AM (in response to aurange)- Member Since: Jun 25, 2012
I agree Amanda. dragon1562 left a really helpful reply. Please take a look at that comment and let us know if you still have more questions. Thanks!
-
Re: Full bars with E instead of 4G
tmo_amanda Mar 28, 2018 9:58 AM (in response to aurange)- Member Since: Oct 4, 2012
Hi, aurange!
It's been about a week since we last heard from you. Are you still having issues with your signal? If so, we'd love to help.