BOGO

ashkumar
ashkumar Mar 20, 2018 6:25 PM
  • Member Since: Jan 14, 2018

    It is over 8 weeks and I hAVE NOT RECEIVED ANY REPLY REGARDING MY BOGO OFFER.

    i switched from Verizon in January for this reason.

    If I am not getting the offer, i will be forced to switch back.

    i have come across a lot of people disappointed with the  BOGO offer from t-mobile and I hope mine is not that case. It cost about 3000$ in total for the three phones and contract initially and hope to recover some with the card they would send.

    Ther is no live customer service to talk to as it goes to various automated optons if I call regarding this offer.

    Has anyone received it as promised.? i ordered in mid January 2018.

    • 1196 Views
    • 11 Replies
    • Latest reply on Apr 2, 2018 4:39 PM by ashkumar

      All replies

      • tmo_chris

        Re: BOGO

        tmo_chris Mar 23, 2018 9:13 AM (in response to ashkumar)
        • Member Since: Nov 19, 2011

        Hey ashkumar 

         

        We definitely want you to get any promotions you are eligible for! I know that the promotions we offer play a big factor in your decision to switch to us. What specific device did you do the BOGO for?

        • tmo_chris

          Re: BOGO

          tmo_chris Mar 24, 2018 8:41 AM (in response to ashkumar)
          • Member Since: Nov 19, 2011

          Thanks for clarifying! For this specific BOGO offer, there were some account level requirements that must be met in order to receive your rebate. Are you able to see the status of your offer on this site? T-Mobile Promotions

            • ashkumar

              Re: BOGO

              ashkumar Mar 24, 2018 7:33 PM (in response to tmo_chris)
              • Member Since: Jan 14, 2018

              It does not give any further requirement that I need to fullfill. In fact, the form was submitted by our salesman who spent over an hour to get the whole sales with the paperwork as he had to call Verizon to trans our numbers etc.

                • tmo_mike_c

                  Re: BOGO

                  tmo_mike_c Mar 26, 2018 8:58 AM (in response to ashkumar)
                  • Member Since: Jun 25, 2012

                  Hi there and thanks for posting. I did some checking around and I think I found a page that'll help. We have a Buy a select iPhone, and get a second one on us page that has a list of things you'll need to do in order to make sure you get the BOGO offer. The link Chris posted is to check the status of the promo. Please take a look at the link I posted and let us know if you remember taking any of the steps listed there. Thank you.

              • tmo_chris

                Re: BOGO

                tmo_chris Mar 28, 2018 9:56 AM (in response to ashkumar)
                • Member Since: Nov 19, 2011

                Just checking in here to see how things are going. Please let us know if you still need help with this.

                • tmo_mike_c

                  Re: BOGO

                  tmo_mike_c Mar 28, 2018 10:04 AM (in response to ashkumar)
                  • Member Since: Jun 25, 2012

                  Hi again!

                   

                  Have you checked out the link above to look at the qualifications? Please let us know if you still need some help. Thanks.

                    • ashkumar

                      Re: BOGO

                      ashkumar Mar 29, 2018 5:23 AM (in response to tmo_mike_c)
                      • Member Since: Jan 14, 2018

                      My BOGO submission was done by the sales person at the shop that I bought my three iphones. If there was any mistake, he should have known that. I will see the person this weekend. I should not be penalised if there was a fault due to your sales person.

                        • tmo_chris

                          Re: BOGO

                          tmo_chris Mar 29, 2018 7:24 AM (in response to ashkumar)
                          • Member Since: Nov 19, 2011

                          Thanks for getting back with us! Please do keep us updated as we want to ensure you get the promotions you qualify for.

                            • ashkumar

                              Re: BOGO

                              ashkumar Apr 2, 2018 4:39 PM (in response to tmo_chris)
                              • Member Since: Jan 14, 2018

                              I called and discussed with the salesman. He has re-submitted that again. The offer quoted above is different from the one I had at that time. I was told that there was a mistake on the part of the reviewing staff. I will update that once I get the refund, which I was told would be approved in 4 weeks. It is over 10 weeks now!