All replies

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  Re: BOGO

  tmo_chris Mar 23, 2018 9:13 AM (in response to ashkumar)

  • Member Since: Nov 19, 2011

  Hey ashkumar 

   

  We definitely want you to get any promotions you are eligible for! I know that the promotions we offer play a big factor in your decision to switch to us. What specific device did you do the BOGO for?
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    Re: BOGO

    ashkumar Mar 23, 2018 6:24 PM (in response to tmo_chris)

    • Member Since: Jan 14, 2018

    I bought a iphone 8 and two 10x.

     

    Sent from my iPhone

    Have a nice day!

     

    ASHOK KUMAR
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    Re: BOGO

    ashkumar Mar 24, 2018 3:39 AM (in response to tmo_chris)

    • Member Since: Jan 14, 2018

    I bought a iphone 8 and two 10x.

    I was suppose to get a gift card worth the price of iphone 8
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  Re: BOGO

  tmo_chris Mar 24, 2018 8:41 AM (in response to ashkumar)

  • Member Since: Nov 19, 2011

  Thanks for clarifying! For this specific BOGO offer, there were some account level requirements that must be met in order to receive your rebate. Are you able to see the status of your offer on this site? T-Mobile Promotions
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    Re: BOGO

    ashkumar Mar 24, 2018 7:33 PM (in response to tmo_chris)

    • Member Since: Jan 14, 2018

    It does not give any further requirement that I need to fullfill. In fact, the form was submitted by our salesman who spent over an hour to get the whole sales with the paperwork as he had to call Verizon to trans our numbers etc.
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      Re: BOGO

      tmo_mike_c Mar 26, 2018 8:58 AM (in response to ashkumar)

      • Member Since: Jun 25, 2012

      Hi there and thanks for posting. I did some checking around and I think I found a page that'll help. We have a Buy an iPhone 7, 7 Plus, 8, 8 Plus, or X and get a second on us page that has a list of things you'll need to do in order to make sure you get the BOGO offer. The link Chris posted is to check the status of the promo. Please take a look at the link I posted and let us know if you remember taking any of the steps listed there. Thank you.
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  Re: BOGO

  tmo_chris Mar 28, 2018 9:56 AM (in response to ashkumar)

  • Member Since: Nov 19, 2011

  Just checking in here to see how things are going. Please let us know if you still need help with this.
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  Re: BOGO

  tmo_mike_c Mar 28, 2018 10:04 AM (in response to ashkumar)

  • Member Since: Jun 25, 2012

  Hi again!

   

  Have you checked out the link above to look at the qualifications? Please let us know if you still need some help. Thanks.
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    Re: BOGO

    ashkumar Mar 29, 2018 5:23 AM (in response to tmo_mike_c)

    • Member Since: Jan 14, 2018

    My BOGO submission was done by the sales person at the shop that I bought my three iphones. If there was any mistake, he should have known that. I will see the person this weekend. I should not be penalised if there was a fault due to your sales person.
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      Re: BOGO

      tmo_chris Mar 29, 2018 7:24 AM (in response to ashkumar)

      • Member Since: Nov 19, 2011

      Thanks for getting back with us! Please do keep us updated as we want to ensure you get the promotions you qualify for.
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        Re: BOGO

        ashkumar Apr 2, 2018 4:39 PM (in response to tmo_chris)

        • Member Since: Jan 14, 2018

        I called and discussed with the salesman. He has re-submitted that again. The offer quoted above is different from the one I had at that time. I was told that there was a mistake on the part of the reviewing staff. I will update that once I get the refund, which I was told would be approved in 4 weeks. It is over 10 weeks now!