Problem with sending and receiving group messages when switching to a new OnePlus 5t

dans11 Mar 20, 2018 9:03 PM

Member Since: Mar 20, 2018

I've been having a problem with group messaging as of late. I recently got a new phone and switched my SIM card over to it and have been using the stock messaging app, which has worked fine in every other aspect except whenever I send or receive group messages they are all sent individually. When I send a group message everyone gets it separately and when I receive them I get them as if by separate people as well, but they have the tag " <Subject: NoSubject> - " before each message and come from an individual sender as opposed to a group chat.

I have already looked into the issue with most of the pointers being to simply enable the setting in the options, however, that option is not listed at all. Additionally, when I switch my SIM card back to my previous phone group messages continue to work as expected.

Any help would be appreciated and I thank you all for your time in advanced.

All replies

Re: Problem with sending and receiving group messages when switching to a new OnePlus 5t

dragon1562 Mar 21, 2018 5:32 AM (in response to dans11)

Member Since: Jan 1, 2016
If I understand correctly the one plus 5t has two sim trays. Try both to see if there our any changes. Also try booting the phone into safe mode. If that resolves the issue, a setting was changed or a app is acting wonky that is causing it. Make sure the phone is up to date as well. You could also try a 3rd party messenger app to see if this resolves the issue.
1 of 1 people found this helpful
Like Show 1 Likes(1)

Actions
- Re: Problem with sending and receiving group messages when switching to a new OnePlus 5t
  
  dans11 Mar 21, 2018 8:55 AM (in response to dragon1562)
  
  Member Since: Mar 20, 2018
  
  I contacted support and unfortunately it just seems to be a problem with the stock messaging app. After I downloaded Google's messenger it began working again. Not exactly what I hoped for but it works.
  
  Like Show 0 Likes(0)
  
  Actions

Go to original post Log in to reply

Manage your T-Mobile account

Use the T-Mobile App or your My T-Mobile account