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So sorry to hear about this situation Danielle. What has the store manager told you about this situation? Have you spoke with our T-Force team? I've seen this happening a lot about both promotions being mixed up and it's not the right welcome for a new customer. But definetely get in contact with our T-Force to get this resolved ASAP.
You will need to contact T-mobile to work the situration out. I am sorry that the rep was misinformed but they do outline in there promos about not being able to combine in the fine print. Contact Us this forum is publicly and mainly made up of your peers so none of us will be able to actually resolve this issue, but we can provide advice on where you should go to get it resolved.
I have also took the libierty of postiong the important bit of fine print in regards to the BOGO promo and the link of where I got it from Available rebates
Tax on pre-rebate price due at sale. Limited time offer; subject to change. Qualifying credit, service, port-in, and finance agreements for both devices required. iPhone 7 (32GB): $21.99 down and $22/mo. x 24, pre-rebate price $549.99. iPhone 7 Plus (32GB): $45.99 down and $26/mo x 24, pre-rebate price $669.99. iPhone 8 (64GB): $0 down and $29.17/mo x 24, pre-rebate price $700. iPhone 8 Plus (64GB): $79.99 down and $30/mo x 24, pre-rebate price $799.99. iPhone X (64GB): $279.99 down + $30/mo x 24, pre-rebate price $999.99. 0% APR. If you cancel wireless service, remaining balance becomes due. Max 6/account. Rebate up to $700 on device of equal or lesser value via prepaid MasterCard® Card. This Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Cards will not have cash access and can be used everywhere Mastercard debit cards are accepted. Must be active and in good standing when card is processed. Allow 8 weeks. May not be combined with some offers and discounts (e.g., Carrier Freedom).