I have been a T-Mobile client for years. I saw a promo November 2016 about a T-Mobile offer for a Samsung S7 for $100 and a $150 credit for sending in my Samsung Note4. I called T-Mobile and the rep told me I qualified, had me go through all the forms and information, completed the agreement and said he shipped the S7 further noting I would be getting credit once I sent my phone in and I would get credit on my account for any payments I made on the S7. I waited and no credits came from my exchanged Note 4 or the S7 in addition I was billed for the S7 every month and another extra phone line the rep added that I never wanted or used (starts in *** area code).
I have several of the conversations I had with reps over the phone the last 1 1/2 years trying to resolve this. I also went, in person, to T-Mobile stores several times but nobody was able to do anything except 'make a ticket' and promise someone would call me. The rep I spoke to today told me I am on the wrong rate plan for the promotion so the rep who told me I qualified and set this up November 2016 flat out lied to me to sell me a phone and stole my Samsung Note 4. The Note 4 I sent back to T-Mobile is the one that was on my phone line (****) until November 2016 when I sent it to you. The conversations clearly outline T-Mobile either intentionally cons customers to make sales or that T-Mobile is incompetent and lies to customers for years to cover up mistakes they made. The recording that shows -order is the first and the others range over the last 14 months and note specifically what time on the recording the T-Mobile rep says I did get the promotion and promises to fix it, refund money, take care of this.
I asked my lawyer to file suit against T-Mobile but he said to contact you first and see if there is any hope of a resolution.
*branched for visibility, edited to remove personal information - Marissa