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1 of 1 people found this helpfulNever had the issue personally and you seemed to have done a lot of the trouble shooting steps that I would suggest personally. That being said I think there is only two other things you can do. One being the factory reset, the other would be going to app manager and clearing badge provider data. Its a solution that I saw on the XDA developers forum that was reported to work. Ofcourse at this point I would back up all data to your PC use Samsung Kies. As well as backing up to the cloud for a secondary back up option.
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Thanks dragon1562. I tried your suggestion regarding clearing the badge provider data, but that didn't solve the problem. Unless I hear from someone else, I guess I'm going to have to bite the bullet and due a full wipe and restore.
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Update:
I bit the bullet and factory reset the phone, notifications are now working correctly.
If you have this issue and your last resort is to reset the phone, I highly recommend that you backup your data. As dragon1562 stated: "Of course at this point I would back up all data to your PC use Samsung Kies. As well as backing up to the cloud for a secondary back up option."
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Glad everything is in working order, sorry that you had to do a factory reset to resolve the issue.
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also having same issues. T-Mobile said to go to Samsung. Samsung did not even have the update on their test/demo devices to check out.
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I'm having the same issue. I don't want to factory reset so I hope Tmobile comes up with a solution.
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barb7665,
Feed back from my experience:
I can understand your reluctance to doing a factory reset. Based on my experience, the factory reset, was a good thing, my phone is working exceptionally well now. Since I updated to Oreo, doing a factory reset did not remove the update, it gave me a clean install of Oreo, so I didn't have to worry about older OS versions. When I restored my backup, all my apps - (120) including app folders and wallpaper, icon set, they were restored like before. What I needed to do was log back into my apps and individually configure them which was not too much of an issue, since I use a password manager app that backs up to my PC. It also gave me an opportunity to clean things up, which I probably wouldn't have done if I didn't have the issue with the icon badges in the first place.
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any luck fixing this? I'm running into the same problem. This is very annoying.
I upgraded to Oreo early last week and it wrecked my Google account to the point that nothing was syncing. I was forced to factory reset two days ago. Even after factory reset, i don't get badge icons or any sort of notifications when receiving text messages. I do get them when I get Whatsapp/Line messages. So weird. Come on android, where's the quality control ?!?!?!
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I have had no help from T-Mobile on this. They pushed the issue over to Samsung. When Samsung was contacted, they did not even have the same OS release available on their phones to test out.
Major pain. Would have thought that testing would have been thoroughly performed PRIOR to OS release push to T-Mobile customers.
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Samsung does most of the testing, T-mobile just makes sure that the update for them has all the features working for the carrier. Generally that is how it goes with all the carriers.
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I agree that the blame should be with Samsung and not Tmobile.
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just an update,
I ended up FB messaging Samsung and they started to give me instructions to troubleshoot. How I said before, I had to factory reset this past weekend since the OS update killed my Google account. Afterwards, I was not able to get text message notifications at all while I did for whats app/Line messages.
So the Samsung chat agent told to "wipe cache partition". If you google this, you'll be able to find steps on how to do it. I did that and it initially didn't do anything. But then, i turned off/on the notifications for my message app and tadaaah! it finally started to work and I'm finally getting notifcations,
what a PITA this was! omg, I have a year left with this phone, it the same crap keeps happening, i'll have no choice but to go back to an iphone.
I hope this helps someone!
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dragon1562 @barb7665 atcanobbio
A colleague had the same issue, he didn't want to do a factory reset, based on the feedback in this tread here is how we solved the issue.
- Go to Setting -> Apps, click on the 3 dots in the upper right hand corner and select "Show system apps"
- Scroll down and click on "BadgeProvider" app
- In app properties, click on "Storage", clear both the Cache and Data.
- Shut down the phone and following the directions below to "wipe cache partition".
Wipe cache partition
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
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according to T-Mobile, this is a KNOWN ISSUE.
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In oreo updated Samsung phones
Go to SETTING-APPS
click 3 vertical dots on right top side
then SPECIAL ACCESS
then NOTIFICATION ACCESSS
then SAMSUNG EXPERIENCE HOME and get it ON
and you will start seeing APP ICON BADGES:-)
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Samsung is now suggesting that
1. use smart switch to back up phone to PC
2. perform factory reset
3. use smart switch to restore.
sounds like a PITA. However, can not work with SNAFU situation on phone. Lot's of work on the consumer's part, IMO, to make up for lack of regression testing at Samsung.
still waiting for a rep from Samsung who knows the issue to reach out to me Vs a "not sure if this will work, but let's try this....." approach
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Not sure why you are waiting for Samsung to get back to you. If this SNAFU as you state, is that much of a PITA, than try the 2 solutions posted in this thread. I know for a fact the solution regarding the badgeprovider and wiping the cache works to fix the issue.
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Just because it worked for you don't assume it'll work for everyone. I know for a fact it didn't work for me.
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