Wow, that is really strange. I don't see we have any reports of orders just canceling. Sorry we didn't give you a reason why it was canceled but I'm pretty sure your account can be looked at again to see if there are any clues as to what may have happened. When did you last speak to our Care folks? You could try reaching out to our T-Force team through the Facebook on Twitter links on our Contact Us page. I'm sure they can take a look at this further and hopefully shine some light on this.
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Since this is a account related issue you will have to work with the T-force team. You said you were not having much luck on the phone so I would try messaging them on Social media instead. Many users on this forum have had better luck when going this route. T-mobile can be reached over Facebook or Twitter.
Have you had the change to reach out to our Care or T-Force team? Please let us know if you got this resolved. Thanks.