Sorry to hear that you are having trouble getting your promo! We want to ensure you get the rebates you qualify for. For this specific issue, we are going to need to take a closer look at your order and trade-in to see what happened. If you have a Facebook or Twitter account, please use the links in my signature to send a direct message to our T-Force team. They will be able to pull up your account and do a full investigation as to what happened.
Chris left a very good suggestions. T-Force can totally look into this for you. Please let us know if you've reached out to them.