Reminding balance

magenta4405968

    Hi T-Mobile team,

     

    I would to know that how can I check my reminding balance since I went back my homecountry and my account have been closed. Thank you.

      All replies

      • dragon1562

        Re: Reminding balance

        Hi, I am assuming you were on a prepaid plan/ pay as you go option. I have linked you to part of the support page that outlines all the ways you can check usage including remaining balance. Check your usage  the first is for postpaid just incase you had that since it was not specified and the second link is short codes that will work for any plan Self-service short codes . It is also important to note that T-mobile does not refund prepaid plans so any balance that was on there is just going to keep the line active until depleted.

         

        The below is taken directly for the teams and conditions page which I will also link: T-Mobile Terms and Conditions

         

        Your T-Mobile prepaid Service account balance, if sufficient, or your active prepaid plan, gives you access to our prepaid Service for a limited amount of time; you must use your prepaid Service during the designated period of availability. To use our prepaid Service you must have a T-Mobile prepaid Service account balance for pay as you go service or be on an active prepaid plan. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your prepaid plan. Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24 hour days. Your monthly plan will automatically renew at the end of 30 days if you have a sufficient T-Mobile prepaid Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient T-Mobile prepaid Service account balance, your prepaid Service will be suspended unless you move to a pay as you go plan. If you do not reinstate prepaid Service within the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your prepaid Service account balance may vary; see your Rate Plan for more information. Prepaid Service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records or receive monthly bills. Coverage specific to our prepaid Service may be found at http://prepaid-phones.t-mobile.com/prepaid-coverage and differs from coverage related to our postpaid Service.

        2 of 2 people found this helpful
          • magenta4405968

            Re: Reminding balance

            Thank you for your answer. My account was the postpaid account. I tried all the links that you sent me but they do not work. I just wanted to make sure that I do not have any reminding balance on my account. Do you have any suggestion or can you please check for me?

          • magenta4405968

            Re: Reminding balance

            Thank you dragon1562 for your answer. My account was the postpaid account. I tried all the links that you sent me but they do not work. I just wanted to make sure that I do not have any reminding balance on my account. Do you have any suggestion or can you please check for me?

            • timebandit4169

              Re: Reminding balance

              You can call T-Mobile at their 1-800 number give them your name and the phone number that you did have at the time and they should be able to pull up your remaining balance.

              2 of 2 people found this helpful