I was trying to sort out issues regarding my account urgently.
I just called in and was told my account was with a collection agency due to an upaid bill which I never knew about otherwise I would've paid it immediately. As soon as I found out I did pay it over the phone with t-mobile yesterday but they said they couldn't help me today because it was still with the agency. In the past when this has happened once before T-mobile provided me with the name and number so that I could contact the agency to immediately let them know the amount had been settled and return back the account. Although this time t-mobile is refusing to give me the agency details despite having paid the amount. PLEASE HELP. URGENT MATTER.
