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Hey there! Is this other line an iPhone by chance? If so, messages sent iPhone to iPhone will not show up in the usage logs as they are sent using data and not to a specific number. Same goes for calls iPhone to iPhone if they are using Facetime Audio.
Chris brought up some really great points. Is this the case for you? Are you using an iPhone? Please let us know.
Happy Tuesday, magenta4388887 !
I'm just swinging by to see if you've had a chance to look over Chris' reply from last week. If his response answers your question, be sure to mark it as "Correct" in case others run into the same issue you did. If it doesn't answer your question, please let us know what phone you're using.
It was already mentioned but if you are using something like Imessage the usage won't show since its not actually being placed over the T-mobile network directly but instead utilizing Apples servers. So basically it just shows up as data usage.
How about you trust your "kids", wives or husbands, boyfriends or girlfriends. What's done in the dark will eventually come to light.
It is ridiculous that when a bill for a billing period is being update, the whole period's call usage is not showing.
I had an emergency and called customer service, and tech support said it will take 2/3 days to see the history on My mobile... but he was able to pull the info from SIM tool -
I requested them to read out the numbers which called me because one of the number was very useful for my medical problem.
Josh told me that someone can impersonate me on phone abd get my details so for provacy reason they cannot read out.
I asked if I could go to nearest store, show my ID and verify myself , wouldn't i be able to get my own information?
His replies indicated NO way !!
I begged him and requested that being a disable person (quadraplegic) , I need that number to save my a huge medical problem tonight.
Josh said give me name of the doctor etc and he could look it up on internet – but he will NOT give out the information available.
I said if I could have looked up on internet , I would have done it myself – why would I waster one hour of my and his time.
Josh taunted on me and said if I was a Quad, how come I can use a computer - shouldn't I have no use of my arms ? ????????
This is true. I'm using Samsung note 8. I go online try to check call history not all number it shows tho... it really weird. I tried to compare between with my phone and from Tmobile online "usage" Calls. It doesnt show all the numbers. Why??.. Hey Guys go try to look it up yours too... not all call history is been recorded from Tmobile Online usage Calls.