Unlocked MetroPCS phone problems

651-500-9948 Mar 12, 2018 1:33 PM

Member Since: May 4, 2017

I purchased an Unlocked MetroPCS phone off the internet and I think I am having problems.

The phone connected to my "T" mobile account seemingly perfect but I have a couple issues I think might be wrong. The first, when I try to call customer care "611" it goes to "My Metro" as if I have a METROPCS account. How do I get rid of this? It also won't let me text any My T Mobile things like 264 to turn on BINGE ON.

The second thing is I turn on BINGE ON with my computer but when I use NEtflix it doesn't seem to ever work. I use my Data very fast...

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Re: Unlocked MetroPCS phone problems

tmo_mike_c Mar 14, 2018 9:26 AM (in response to 651-500-9948)

Member Since: Jun 25, 2012
Hmm, did you buy this phone from Metro PCS or a third party seller? Are you able to make calls to other cell phones and landlines without any trouble? Please try calling 1-877-746-0909 to see if it lets you get in touch with our care team.
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- Re: Unlocked MetroPCS phone problems
  
  dragon1562 Mar 14, 2018 9:29 AM (in response to tmo_mike_c)
  
  Member Since: Jan 1, 2016
  
  mike the user has their phone number display in the username. I assume you didn't catch it and would suggest giving a link so they can correct it.
  
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