Unlock taking more than 48 hours

magenta4373938 Mar 12, 2018 3:25 PM

Member Since: Mar 12, 2018

T-mobile service is terrible, its been almost more than 48hours I have requested for unlocking and I have an overseas travel. All they say at first is your device payment is due but reality is device was buyed on full payment later taking 30mins to confirm that its clear. I have to wait hours and hours to listen same repeated lines from representative. now from 24hrs it extended to 48hrs and other representative says that it could be up to 14days or even 72hrs. I dont get it why is it taking that long for tmobile is unlock iphone. The representative scheduled a call back and I have been waiting for hours to get call from them, but they never called. Could any one tell me how long does they actually take for unlocking iphone and what is the reason its getting delayed

All replies

Re: Unlock taking more than 48 hours

magenta2451221 Mar 12, 2018 4:22 PM (in response to magenta4373938)

Member Since: Aug 20, 2017
I want to unlock the cell lg.
Like Show 0 Likes(0)

Actions
Re: Unlock taking more than 48 hours

tmo_mike_c Mar 14, 2018 4:44 PM (in response to magenta4373938)

Member Since: Jun 25, 2012
It normally doesn't take longer than a few days so as long as you meet all the requirements on our Unlock your mobile wireless device page. Depending on the phone, you'll want to either check your email or go through the unlock app from T-Mobile.

magenta2451221 you'll want to take a look at the link I posted above and take a look at the requirements. If you're all good, you'll need to contact our Care folks to start the unlock process.
Like Show 0 Likes(0)

Actions
Re: Unlock taking more than 48 hours

tmo_chris Mar 16, 2018 10:53 AM (in response to magenta4373938)

Member Since: Nov 19, 2011
Just checking in here to see how things are going. Have you received your unlock code yet?
Like Show 0 Likes(0)

Actions

Go to original post Log in to reply

Manage your T-Mobile account

Use the T-Mobile App or your My T-Mobile account