Oh man! It sounds like there might have been a provisioning glitch when the lines were set up. This is an easy fix though. If you have not already, please contact us so our care teams can get your VM added properly.
Just wanted to check in and see if you'd had a chance to reach out to our care teams and get this resolved!
The team on your facebook page fixed the problem. I will use those guys (gals)from now on... Quick and fixed the problem fast....
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