Data Stash not visible in my account

germanoki

    I have tried to look everywhere and I saw other T-mobile cutomers have the same problem, Idon'tt have access to my data stash. Any help ?

      All replies

      • tmo_marissa

        Re: Data Stash not visible in my account

        Hey, germanoki! What type of rate plan are you on? Are you using the steps here to view your Data Stash?

          • germanoki

            Re: Data Stash not visible in my account

            Hi ! I am on the simple choice family  6gb per person plan with Data stash

            .

             

            I followed all these steps and can’t see my data stash not on the Pc nor on

            my cell in app .. you can see it but I don’t . In cell phone app ITV just

            shows me under Data stash if any data stash will expire next billing period

            but not the amount ..

            I know from some T-Mobile community posts that it’s a lot of customers that

            can’t see it . I think that is something your  IT Department needs to look

            into . Attached are pictured from summary page and then a single line

              • tmo_marissa

                Re: Data Stash not visible in my account

                Thanks for clarifying your plan type, germanoki! I just double checked our internal documents and it looks like the steps to view Data Stash on the T-Mobile App aren't currently functional. Our teams are reviewing this and plan to update the document with a new process when this is resolved. It still lists the steps to view Data Stash on MyT-Mobile as I see them here, but I am double checking to make sure that's still accurate. I don't have a plan with Data Stash so I'm not able to check my personal MyTMO to see! I will follow up with you ASAP when I hear back -- if these steps should still be functional but aren't, then we will want to have you Contact Us and have a trouble ticket filed -- that will give our IT team all of your personal information so that they can review the issue. But I want to save you the effort if we simply need to clarify on our side that those steps aren't working, either. Sorry to ask you to hang in there, I appreciate your patience!

            • barcodeable

              Re: Data Stash not visible in my account

              Start of a new billing cylce today... and still can't view my data stash.

              I will post another update at the start of next month billing cycle .

              • barcodeable

                Re: Data Stash not visible in my account

                DATA STASH has been removed from viewing....

                Data Stash  THIS IS AN EXCERPT FROM THIER OWN WEBSITE...

                Check your Data Stash usage

                At this time, viewing your Data Stash balance and usage is not currently available online. You can contact T-Mobile Customer Service to check your balance and if you use all your high-speed data for your cycle, you will receive a text letting you know your remaining Data Stash balance.

                  • tmo_marissa

                    Re: Data Stash not visible in my account

                    Yes, barcodeable -- this was the update to the content that was made a few days after germanoki's original post. While we're waiting for support teams to update us on what the new process to check Data Stash usage will be, we didn't want the old information instructing customers to check it in a way that's simply not possible still out there. When I initially linked to those steps in the first reply, we were still showing the old steps. Since we know that those aren't currently working, our content team corrected the document. Thanks to germanoki for pointing this out... at this time I don't have any word on what an updated process will look like, but for now contacting us to check is the current option.

                    1 of 1 people found this helpful
                      • mmcclana2

                        Re: Data Stash not visible in my account

                        Not sure what the status is for 'Data Stash' viewing via web or the app?  I just did chat sessions with two agents to see what my data stash balance is.  Both agents indicated that the feature isn't supported anymore via the web and app.  I asked for an ETA and I got the impression that it wouldn't be available.  I was able to see my data stash balance on my detailed and summary bill on my account (web access).  Unfortunately, the bill still mentions to check 't-mobile.com/usage' for data stash usage.  Not really complaining.....just my experience on this subject.

                    • msnicq

                      Re: Data Stash not visible in my account

                      Case of the Disappearing Data Stash...   I'm so happy to have come across this message board.  Wish I would have searched this online 6 months ago because for the l around the last 6 months I've been calling T Mobile on a regular basis regarding not being able to view my DATA Stash anymore, which suddenly just disappeared one day.  Went online to check because my data started running out a lot quicker then it normally does.  I would usually have a little data left over to go into my stash so I found this a bit odd.  Then found it more odd that I could no longer see what was in my DATA Stash.  So just this evening, I spoke to a Tech specialist who told me that as of April this year, TMobile customers would not longer be able to view DATA Stash meter online and would have to call to check.  I find this very disturbing because for one, how do I know that I've actually used my allotted data and if it goes to my DS then how much of that is used?  From the time II started calling up until this evening no one was ever able to give me this information about this change even though it been on record since April.  After spending at least an hour on the phone each time I was told that someone would call me back within 72 hours, never got a call back.  Well I'm gonna make a call in the next 72hrs because "There is definitely something strange in the T-Mobile neighborhood, and who am I gonna call?  The Interstate Regulatory Communications Busters aka FCC!  Also will be contacting TMobile corporate office.  Customer were never notified of this change and I dont think the Tmobile agents were either.  Maybe, maybe not.  Its definitely a subtle attempt at something in the mix, This was I believe a pretty underhanded thing to do so we have no idea whats gong on with our data so  then we have to call each time to find out????? WTF ??? They can tell us anything and I just wont stand for it to go down like that.  Its very unfortunate, because like myself, I'm sure many of you switch to TMobile for that feature alone  Was gonna wait to chime in until tomorrow, but after reading all of you guys posts, I got so upset at how this is confusing everyone and no ones getting any answers.  And on top of this when I asked the Tech today if they were aware of this issue and if I was the only person who was experiencing this issue, he said he's been with T-Mobile for some time now and its the first he's heard of this. He also said he'd call me back in about 72hrs. After reading these posts now I have my answer and know I'm not alone!!!  Glad to have finally gotten to the bottom of this mystery of the Disappearing Data Stash.  Anyway, I could go on, but I'm actually tired now.    Need to get rested up so I can get on those calls and letters tomorrow... Sheesh.  Until next time, that's all folks  God bless and good night/morning!!!

                      • msnicq

                        Re: Data Stash not visible in my account

                        Case of the Disappearing Data Stash...   I'm so happy to have come across this message board.  Wish I would have searched this online 6 months ago because for the l around the last 6 months I've been calling T Mobile on a regular basis regarding not being able to view my DATA Stash anymore, which suddenly just disappeared one day.  Went online to check because my data started running out a lot quicker then it normally does.  I would usually have a little data left over to go into my stash so I found this a bit odd.  Then found it more odd that I could no longer see what was in my DATA Stash.  So just this evening, I spoke to a Tech specialist who told me that as of April this year, TMobile customers would not longer be able to view DATA Stash meter online and would have to call to check.  I find this very disturbing because for one, how do I know that I've actually used my allotted data and if it goes to my DS then how much of that is used?  From the time II started calling up until this evening no one was ever able to give me this information about this change even though it been on record since April.  After spending at least an hour on the phone each time I was told that someone would call me back within 72 hours, never got a call back.  Well I'm gonna make a call in the next 72hrs because "There is definitely something strange in the T-Mobile neighborhood, and who am I gonna call?  The Interstate Regulatory Communications Busters aka FCC!  Also will be contacting TMobile corporate office.  Customer were never notified of this change and I dont think the Tmobile agents were either.  Maybe, maybe not.  Its definitely a subtle attempt at something in the mix, This was I believe a pretty underhanded thing to do so we have no idea whats gong on with our data so  then we have to call each time to find out????? WTF ??? They can tell us anything and I just wont stand for it to go down like that.  Its very unfortunate, because like myself, I'm sure many of you switch to TMobile for that feature alone  Was gonna wait to chime in until tomorrow, but after reading all of you guys posts, I got so upset at how this is confusing everyone and no ones getting any answers.  And on top of this when I asked the Tech today if they were aware of this issue and if I was the only person who was experiencing this issue, he said he's been with T-Mobile for some time now and its the first he's heard of this. He also said he'd call me back in about 72hrs. After reading these posts now I have my answer and know I'm not alone!!!  Glad to have finally gotten to the bottom of this mystery of the Disappearing Data Stash.  Anyway, I could go on, but I'm actually tired now.    Need to get rested up so I can get on those calls a