Everything you have replied to me, I already knew this before you had mentioned it to me. But from experience I've seen in the past that when they're doing upgrade they may put certain powers being lit up, but the actual Market wasn't considered officially done and officially with the new technology. Only certain towers within that market had that working.
Also, you're not helping me as to why they are telling me this, and why I'm getting lied to. You don't understand I've actually got told multiple times by T-Mobile to leave T-Mobile and completely switch to another carrier. This is not a joke, this is what in the computer even written in the system if you pull up my account. This is how bad my signal really is. I really suggest you pull up my account and I can provide you my pin on a private message if necessary. Because there's a lot a lot of stuff more than probably you understand for me just typing here. Legitimately it will probably take you 5 to 10 minutes to read everything in the system because that's how much time I spent on trying to get my service working. Because this is something you specifically on this site is refusing to acknowledge, but corporate(which is even in the computer system when you pull up the account), has touched this issue with me specifically. Every level from local Engineers assessing the issues with tickets, all the way to T-Mobile corporate office has acknowledged to me there's issues in the area with my market as a whole. But they have not done a single thing to fix it, and they even acknowledged to me that the coverage map is being lied to on your website. The regular coverage map not the 600 MHz coverage map. I've had a long discussion with corporate about your coverage map lying to people. Based on what I'm actually getting, and based on what your site actually shows. A lot of places I'm getting there complete 360 opposite of what you're telling me on your website.
I'm having a lot of problems with this company with the service, and after 11 years multiple people have told me to leave. Today I'm about to call corporate back and have another word with them because I'm having a lot of issues with them and I'm getting fed up. It's not the way you treat a customer and you blatantly lie to them time and time again on different issues. From service I'm actually getting, to the service I'm supposed to be getting(according to your coverage map), which is obvious and there's nothing you can say to change that unless you change the coverage map or my service(by actually seeing it improve on my device). Mind you I have the Galaxy S8 right now while typing this, and later today I'm going to be receiving my Galaxy S9+ from UPS preorder from T-Mobile, coming a little early. So I have the latest device as well, and I'm getting even the newer device today. There's no excuse of my service. Don't tell me to upgrade my phone none of that please. All I want is my service to work as supposed to and correctly. I don't need you specifically on this site to tell me they're lying, and they don't know what they're doing or talking about in India. I will suggest that you actually get to the bottom of it and fix this instead of just throwing the people from India T-Mobile support under the bus. I want a real resolution not throwing people under the bus, and not even responding to majority of the message I'm talking about. Please pull up my account and you would see everything I'm talking about. You're going to be shocked how much notes, how much tickets, and how much reports have been in the system because it's unbelievable how much time I spend on this. I just want you to look and acknowledge this. I want something to be done. I just bought a new phone from you and now I have to probably leave before I can even enjoy it because the service is so bad.
I mean it's so bad that I'm getting "E" internet and I'm in one of the biggest markets for you. I'm in the Miami Fort Lauderdale to West Palm Beach Market. Which T-Mobile keeps telling meet at every single Tower even the smallest tower in the whole Market has LTE, and eventually every single tower in the market including the smallest hours going to have the network advancements with the 600 MHz. So for me to have no service in my home, getting edge internet and according to your T-Mobile map I have excellent coverage. Mind you I know that buildings can make a difference, where I live is a brand new house built within the last year from scratch. Plus all over the area and inside the gaed area where I live, actual has short-range towers for T-Mobile placed inside the gate. A bunch of them. But they don't seem to be working for me at least. T-Mobile has already acknowledged that is not my phone, not my SIM card or anything I could do on my end. I mean why does T-mobile blatantly lie to customers like me, and to the point that multiple people more times to completely leave T-Mobile as a whole rather than fixing what they acknowledge from again the local Engineers that came in the system problem all the way to corporate. The local Engineers found at least 42 miles worth of problems which is written in the tickets and notes. But they're not willing to fix it, they're not willing to do anything to make it better. They just leave it. It's like they found the issues, they know the issues, but they're refusing to fix it because they're lazy or they know it's such a big problem that's going to take a while. They actually mentioned the local engineers, said that the the towers were physically damaged. Then one day my service is still the same but they claim it's fixed and all the sudden up the T-Mobile standard from one day to the next. Which makes no sense because if it's fixed and my service would be improved and according to your coverage map on the website. Something's not adding up. I'm very tech-savvy as well so you cannot fool me on how this technology Works, how this thing gets put together, what your coverage map says vs what I'm actually, I know what each MHz means, like for example 600 MHz is good for indoors, What short range towers represent(and that I should be getting covered because I see a bunch of them very very close to me that are from you, inside the gate), what I'm supposed to be getting(based on the normal coverage map), and what I'm actually getting.
This is so wrong that T-Mobile as a whole company is not willing to fix what they completely admitted! At this point the only thing to do is actually fix what is the problem and nothing more nothing less. Look at my account, and you will see that your hands are tied and theres absolutely nothing will you can say, except fix it or leave T-Mobile. That's what it really boils down to and that's it. Which again I've been told multiple on multiple occasions, from multiple people to leave T-Mobile as a whole, completely after 11 years paying always on time never late and wanting to stay with you guys. Which this is your customer service and how you treat a customer, by telling him just leave T-Mobile out right as a whole(you will see this in the computer when you pull up my account. Because it got to the point that is absolutely nothing else you can do for me except continue to lie or kick me off your network).
I really just wish that T-Mobile would fix what they already admitted to me and get this over with and stop playing games. I just want my damn service like I'm supposed to be getting and nothing more nothing less. If not please change your service map on your website to reflect what's going on. Because it's 360 different than what I'm getting starting with my home and it's everywhere in the market. You don't even want to know the half of it. I really wish I didn't have to write this and be so nasty a little bit I apologize. But the thing is I just don't stand for lies, I don't stand for people telling me one thing and then not fixing what they tell me that would be fixed for example. Or the coverage map being 360 different than what I'm actually getting. Which it again TMobile already established it's not me, my phone, or my SIM card. Which today I'm receiving the S9+ and I'm going to test that out and see if there's any difference at all. I mean I'm even upgrading phone when to try to get better service and do what I need to do on my end, due diligence. All I ask is my service to be working like I pay for it nothing more nothing less. Is that so much to ask for.
