I am really upset that I was lied to. I left ATT for t mobile because t mobile ( Jeremy, a customer rep at store 571D) said if we switched we can get a Bogo deal. We got 2 Samsung Note which is one of the BOGO qualified phones and purchase 2 more of the low end phones for my 2 children which is a total balance of $2056.76 after the $725 that we put down.
I really hate doing Rebates because most of the time you will never get it back and so I was glad when we were told that TMobile customer rep will send all the Rebate themselves, this way I was thinking that it will be really come to us since TMobile is a big company now and will not want to ruin its good name. WRONG WRONG WRONG.
After waiting 7 weeks weeks and no Rebate, I decided to check on the status of our Rebate on the website, and found out that ours is still waiting and pending for it to be process. I called costumer service to find out that I need to send in a phone as part of the trade. First, the rep at the store never told us about a trade when we got our phone, not only that, but the trade should be of specific model and brand. Well, I told customer service that I do not have the phone they want for trade and they told me that my rebate will get denied without a trade. This is very frustrating to me, It seems like we are being punish for a mistake we did not do. If trade was needed with the BOGO at the time when we first got our phone, then why did the representative never mention it to us so we could have given them our phone that we have at the time? And if the phone that we have never met the qualified ones for trade, we would have stayed with our provider. We were mislead and upon searching on their FAQ, I learned that we were not the only one with the same issue. Lucky for one complainant, she got offered $650 for her TMobile bills. At this point, I will report TMobile to BBB for this unfair trade practice.