Name ID - Iphones

sillysilverlady
sillysilverlady Mar 11, 2018 8:53 AM
  • Member Since: Mar 11, 2018

    when reading the info about the name-ID app and what’s required to use it, it only mentions android.  why are your iphone customers excluded?

    • 1871 Views
    • 1 Reply
    • Latest reply on Mar 13, 2018 9:02 AM by tmo_marissa

      All replies

      • tmo_marissa

        Re: Name ID - Iphones

        tmo_marissa Mar 13, 2018 9:02 AM (in response to sillysilverlady)
        • Member Since: Sep 7, 2016

        Hey, sillysilverlady! While any T-Mobile Branded device sold after 2006 is eligible to use the Name ID service, the Name ID app is an Android app. iPhone users can still take advantage of Name ID, but it does function a bit differently -- for example, iPhones will not display the phone number of the incoming caller. They'll usually display just the name (as if the person would be in your address book) but may also show Wireless Caller/unknown.
        Right now this is a limitation with the way that the Name ID service integrates with Apple's existing proprietary features. At this point there aren't any timelines we can share for upcoming changes to this limitation, but we're happy to forward your feedback! Thanks for taking the time to post.