Tmobile data meter running 10 times fast

magenta4322771

    Hello have had T-mobile data for any years. All of a sudden in the last few days every time I use INTERNET sharing Data sense says I used about 10 times more data than was used. I almost never use even close to my limit and in just a few days I maxed out my data use. Just today data sense said I had 400mb left and about 10 minutes later I got am over the data limit message. Well I had only used 42mb and had been using 200mb max daily, usually far less with only 5 days or so use. If my data sense meter was speedometer it would say I was going 100mph in parking lot while I was going 10, which actually did happen to me. Once a cop pulled into parking lot a gave me a ticket for going 90 in a 30, well I was sitting still in a parking lot and had no gone over 5mph or so. I feel like T-mobile is giving me a speeding ticket in  parking lot.

     

    I track all my data use receiving and sending and there is only one connected device

      All replies

      • tmo_chris

        Hey there! Are you using your phone as a hotspot? If so, what specifically is "Data sense". Also, what kind of phone are you using?

          • magenta4322771

            Hi, yes I'm using the phone as a hotspot, data sense logs the data use on Windows phones. I have a Nokia 521 Windows 8.1 phone, thanks for the reply.

             

            I have been using this phone with the service for several years and the data use according to T-mobile suddenly skyrocketed but the data use on my computer has not changed. Some days I use 20-40 mb some days up to 200. I don't do updates on this connection so there is no issue there.

             

            Somehow with 1 device connected, the T-mobile data use is about  10X and data sense on the phone matches the reported T-mobile data use, but I am not sure if data sense lags data use of device or just pings T-mobile to sync with their servers. If data sense logs the device use than that is really bizarre since the data is not getting sent to or from my computer and there is only one device connected, so I would have to strongly suspect something unusual is happening with T-mobile server. I'm not sure if this has anything to do with anything but I used this phone in Wisconsin and it turned into an AT&T network phone, but I only got voice no data. At first I thought I went crazy or someone was playing a joke since I have a black case for my AT&T Nokia and a White case for my T-mobile Nokia 521 so I don't get them mixed up while grabbing them quickly, but sure enough I turned on the AT&T phone and it had an AT&T icon also, T-mobile rep later told me that is normal. I almost never even come close to using up my phone data since I have an unlimited modem, for updates, downloads, video etc. so I just switch to that for heavy data use.

              • dragon1562

                Is it possible that something was going on in the background that you just didn't notice on the PC? Computers are pretty data heavy despite what people may think as they are loading full, heavy, desktop sites and not their mobile version counterpart. There are also a ton of background apps that occur on a PC vs a mobile phone.

                  • magenta4322771

                    Thanks for the response, No because I'm tracking my data use and there is a firewall ip log telling what's connected at what times.

                     

                    Both data sense and T-mobile recorded 400mb data use when I used 42mb. This all caught me by surprise since I check my data use several times a day on the computer and regularly, every few days check data sense. I did not have a chance to check data sense until I got a message from T-mobile that I was near my limit with 2.6 GB and 10 minutes or so later with just 42mb use I got another message from T-mobile I was 9mb over the limit and Data sense showed 3 GB. I should have had about 500-700mb data use max when I got the near the limit message.

                      • tmo_chris

                        I think we are going to need to get a support ticket opened up for this issue so that our engineers can take a look at what is happening. If you have a moment, please contact us so our tech support teams can get the ball rolling on this.

                          • nelfar212

                            Re: Tmobile data meter running 10 times fast

                            This has been an ongoing issue as well, and I'm getting tired of being told to suck it up basically. I realize we consume tons of data these days, and ISP's (which TMO is one) have adjusted their marketing strategies to "cash in" so to speak. I track my data usage meticulously, and It seems like the system decides to take a nose dive towards the end of the month. I'm getting pretty fed up with being offered no solutions but to switch to TMO one and upgrade to highest tier which I'm not going to do. This can be easily resolved if the Tech support would be allowed to reset data as they have been in the past. If this isn't resolved soon Ill be forced to drop 4 of my 8 lines and use the savings to put in the cable company's pocket vs.TMO.      

                              • tmo_chris

                                Re: Tmobile data meter running 10 times fast

                                Hey nelfar212

                                 

                                The data usage recorded is only going to be what your SIM card requests from the network. If you feel that data usage is not correct, we will definitely want to look into this with you. Switching to an unlimited plan would alleviate the worry of hitting a high-speed data cap but it is not necessary unless the data usage is correct and you frequently go over. 

                                  • nelfar212

                                    Re: Tmobile data meter running 10 times fast

                                    There is no way to tell on my end, because the data useage doesnt differentiate between hotspot and smartphone data useage. Also tmo has network optimizaion systems in place to control the quality of web pages and video streaming this is done to assist with conserving data useage on our end and not to bogged down tmo's network on your end. So the problem if TMO network optimization system takes a dive the same exact activity would consume more data. Hince the problem. I only use Netflix, hulu, and you tube.

                                      • tmo_chris

                                        Re: Tmobile data meter running 10 times fast

                                        We have the ability to see tethering usage and regular usage. If there is something that is not adding up on our side we will definitely look into it but we would need to know what you are seeing to compare it.

                                          • nelfar212

                                            Re: Tmobile data meter running 10 times fast

                                            Correct TMO can, I've been told several times isn't not a whole lot they can do because the TOS stipulate the "Binge on" features "may or may" not work with Smart TV's, Streaming sticks, and or gaming consoles. Now don't get me wrong I'm grateful to the generous allowances TMO does provide, My issue is prior to changing plans to Simple Choice family match promo, I was on TMO loyalty plan and had unlimited hotspot just on my line, The Simple Choice plan was offered as a cost savings and provided a better value which is does, but conveniently they left out the downside of Binge on and the limitations on the 14gb hotspot.