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why is my hotspot so slow

sherrisharp

    I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

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      • dougranger

        Re: why is my hotspot so slow

        T-Mobile's regular hotspot is only 70kbps and really does NOT qualify to even being labeled a hotspot.  The old dialup was faster on a modem.  I have a hotspot on Straight Talk that measures over 30 Mbps.  That's really embarrassing, T-Mobile.

        • tmo_chris

          Re: why is my hotspot so slow

          No one likes slow internet! If you plan allows for it and you are in good coverage, you should be getting some pretty fast speeds. What plan are you on and what kind of device are you using? Have you noticed if it is slow all the time or only slow when you are in a specific area?

            • dougranger

              Re: why is my hotspot so slow

              Hi Chris:

               

              I have the Samsung Galaxy Note8 and I have full-strength signal bars sitting in my home.  There is no way I can even think about using it to run my computer or even my iPad.  I have the 55+ plan with standard hotspot.  It won't work with Firefox or Chrome.  In my opinion, the standard hotspot should not even be called a hotspot as it does not function.  I am in Thousand Oak, California and the phone and data work fine.

               

              I still have my Straight Talk hotspot and I guess I'll need to keep it.  Occasionally I need it to stay connected while sitting an open house that is vacant with no Internet. I am really disappointed.  I just switched to T-Mobile last week in anticipation of a trip to Rome, Italy in July.

                • tmo_chris

                  Re: why is my hotspot so slow

                  Thanks for clarifying. The 55+ plan comes with unlimited mobile hotspot at "up to" 512 kbps. If you need faster speeds, you can add the T-Mobile One Plus feature to your account for $10/month and you will get 10GB of 4GLTE hotspot data that you can use.

                    • dougranger

                      Re: why is my hotspot so slow

                      Hi Chris:

                      I am aware of the One Plus availability.  However, if T-Mobile is advertising that a hotspot is included with the 55+ plan, be real about it.  The highest that would register on the speed test is a lot closer to zero than 512 kbps.  I was not able to accomplish anything with 70 kbps.  T-Mobile should not offer it as it might as well NOT be available.  That is shamefully low and worthless.

                        • tmo_chris

                          Re: why is my hotspot so slow

                          I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.