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Hey there!
Thanks for reaching out! Were you using the native feature on the device? If so, do you currently pay for the feature? Whereas Visual Voicemail is a free feature, the transcribing is a monthly fee. We have seen instances where the free trial doesn't drop the way it should, and for whatever reason a device reset alerts the system in the event the trial is supposed to be over. That's what we most often see in situations like yours, but if you are indeed subscribing for the feature, we'll dig into some other possibilities!
-Lauren
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Just checking in here to see if you still had any questions on this.
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Hi!
Did you still need help getting this resolved? Please give us a reply and let us know. Thanks.
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Yes problem still persists, I get the voicemail in visual voicemail but not the transcribing. Also get a text message with the transcribing now.
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Hey there! Just wanted to double check again to see if you were subscribed and paying for the feature like I mentioned with more info in my earlier comment!
Once I have that confirmed, we will go from there!
-Lauren
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Well, now that I look at Services for my line the option for anymore. I know I had it before and remember agreeing to the fee.
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So you do see the option but you don't have it added to your account anymore?
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Sounds like Lauren found the issue. Were you able to add the feature on online yourself like Chris suggested?
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No fix has been found. I do not see the option anymore as an optionservice to be added. So still no solution has been found
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Hrrrrm.
Okay, if you're unable to see it online for some reason, I would suggest reaching out to a rep and seeing what they can do about getting the feature added back for you. It may be something with the system being confused about a trial, we've seen it get sort of goofy like this before. Contact Us
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