All replies
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Re: Voicemail to Text stopped working
tmo_lauren Mar 8, 2018 3:35 PM (in response to tcolquette)- Member Since: Jul 14, 2011
Hey there!
Thanks for reaching out! Were you using the native feature on the device? If so, do you currently pay for the feature? Whereas Visual Voicemail is a free feature, the transcribing is a monthly fee. We have seen instances where the free trial doesn't drop the way it should, and for whatever reason a device reset alerts the system in the event the trial is supposed to be over. That's what we most often see in situations like yours, but if you are indeed subscribing for the feature, we'll dig into some other possibilities!
-Lauren
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Re: Voicemail to Text stopped working
tmo_chris Mar 10, 2018 10:56 AM (in response to tcolquette)- Member Since: Nov 19, 2011
Just checking in here to see if you still had any questions on this.
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Re: Voicemail to Text stopped working
tmo_mike_c Mar 12, 2018 12:56 PM (in response to tcolquette)- Member Since: Jun 25, 2012
Hi!
Did you still need help getting this resolved? Please give us a reply and let us know. Thanks.
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Re: Voicemail to Text stopped working
tcolquette Mar 12, 2018 2:11 PM (in response to tmo_mike_c)- Member Since: Mar 6, 2018
Yes problem still persists, I get the voicemail in visual voicemail but not the transcribing. Also get a text message with the transcribing now.
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Re: Voicemail to Text stopped working
tmo_lauren Mar 14, 2018 8:14 AM (in response to tcolquette)- Member Since: Jul 14, 2011
Hey there! Just wanted to double check again to see if you were subscribed and paying for the feature like I mentioned with more info in my earlier comment!
Once I have that confirmed, we will go from there!
-Lauren
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Re: Voicemail to Text stopped working
tcolquette Mar 14, 2018 8:54 AM (in response to tcolquette)- Member Since: Mar 6, 2018
Well, now that I look at Services for my line the option for anymore. I know I had it before and remember agreeing to the fee.
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Re: Voicemail to Text stopped working
tmo_chris Mar 16, 2018 9:19 AM (in response to tcolquette)- Member Since: Nov 19, 2011
So you do see the option but you don't have it added to your account anymore?
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Re: Voicemail to Text stopped working
tmo_mike_c Mar 18, 2018 3:34 PM (in response to tcolquette)- Member Since: Jun 25, 2012
Sounds like Lauren found the issue. Were you able to add the feature on online yourself like Chris suggested?
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Re: Voicemail to Text stopped working
tcolquette Mar 18, 2018 3:41 PM (in response to tmo_mike_c)- Member Since: Mar 6, 2018
No fix has been found. I do not see the option anymore as an optionservice to be added. So still no solution has been found
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Re: Voicemail to Text stopped working
tmo_lauren Mar 19, 2018 10:27 AM (in response to tcolquette)- Member Since: Jul 14, 2011
Hrrrrm.
Okay, if you're unable to see it online for some reason, I would suggest reaching out to a rep and seeing what they can do about getting the feature added back for you. It may be something with the system being confused about a trial, we've seen it get sort of goofy like this before. Contact Us