T-mobile Locked my Iphone 7 IMEI and refuses to unlock or help me, I dont have T-mobile account

magenta4296380

    I have had the absolute worst experience with T-Mobile customer care, where they are refusing to remove a lock on my Iphone, I dont have a service with T-mobile how could they lock my Iphone with IMEI: XXXXXXXXXXXXXXX

    I am running behind T-Mobile spending hours with customer care to resolve lock on my Iphone 7 imposed by T-Mobile.

    Purchased mobile from : Walmart store on 26/11/2017 thanks giving offer -- Verizon is the carrier (paid in Full to verizon 699 + 49 Tax),  I am in my home country opned the mobile to use a sim card from india, it shows error "SIM NOT VALID", spoke to Apple store, called verizon nothing they could find at last after spending hours on call with Apple they confirmed that its locked by T-Mobile.

     

    Apple and verizon tried to call T-mobile they refuse to unlock, I tried calling customer care first they denied that IMEI is not in their database, later when I said I have a mail from Apple they confirmed it is locked by T-mobile then they checked Iphone activation tool and they are able to find the IMEI which is locked by T-Mobile.

     

    When I ask them to unlock they say I need to have an account with them to unlock, or I should go to walmart to get it unlocked. Its a comman sense question if it is locked by T-Mobile how can walmart unlock it. Non of the technical support team was helping me in fixing removing the lock. How can T-Mobile put a lock on My IPhone, I have wasted lot of time and tired and posting here ..

     

     

     

    *edited to remove personal info - Marissa

      All replies

      • gramps28

        Welcome to Apple's 3rd Party Flex policy.

         

        The 3rd party sells the phone as unlocked which in reality will lock to the first sim that's inserted.

         

        There's many posts like yours that litter this forum so this is either an Apple issue for not telling the 3rd party the phone

        will lock to the first sim or the 3rd party reseller for selling the phones as unlocked.

        1 of 1 people found this helpful
        • tidbits

          magenta4296380 wrote:

           

          I have had the absolute worst experience with T-Mobile customer care, where they are refusing to remove a lock on my Iphone, I dont have a service with T-mobile how could they lock my Iphone with IMEI: 353825089500964

          I am running behind T-Mobile spending hours with customer care to resolve lock on my Iphone 7 imposed by T-Mobile.

          Purchased mobile from : Walmart store on 26/11/2017 thanks giving offer -- Verizon is the carrier (paid in Full to verizon 699 + 49 Tax), I am in my home country opned the mobile to use a sim card from india, it shows error "SIM NOT VALID", spoke to Apple store, called verizon nothing they could find at last after spending hours on call with Apple they confirmed that its locked by T-Mobile.

           

          Apple and verizon tried to call T-mobile they refuse to unlock, I tried calling customer care first they denied that IMEI is not in their database, later when I said I have a mail from Apple they confirmed it is locked by T-mobile then they checked Iphone activation tool and they are able to find the IMEI which is locked by T-Mobile.

           

          When I ask them to unlock they say I need to have an account with them to unlock, or I should go to walmart to get it unlocked. Its a comman sense question if it is locked by T-Mobile how can walmart unlock it. Non of the technical support team was helping me in fixing removing the lock. How can T-Mobile put a lock on My IPhone, I have wasted hell lot of time and tired and posting here ..

          Apple needs to send the IMEI to T-Mobile.  Without the IMEI being in the database they will not unlock it because it DOES NOT belong to them as Apple only gives Carriers specific ones for them to sell.  It can't be an Apple low level rep.  It has to be a specific department which low level Apple reps have no clue what it is(still to this day no one does), and T-Mobile gets the blame for it.  The Reseller Flex Policy is the one to blame.

          1 of 1 people found this helpful
          • drnewcomb2

            Let me guess what happened. You went to Walmart and bought an iPhone, ostensibly to activate on Verizon, because you learned that Verizon phones are not locked, but you never activated it on Verizon. Then someone inserted a T-Mobile SIM into the phone, maybe to test it. When this was done,  THE PHONE LOCKED ITSELF to T-Mobile, based on Apple's Reseller Flex Policy. T-Mobile had no hand in this and no knowledge of it. Where you made your mistake was to not first insert the Verizon SIM for about 24 hours.

             

            You may have an issue with Walmart or with Apple, even with yourself. T-Mobile is just an innocent bystander. Next time, go to an Apple store and buy a factory unlocked phone.  ITMT, the best you can hope for is to send the phone back to the US and have a friend, who's a T-Mobile customer, insert their SIM and request an unlock.

            1 of 1 people found this helpful
              • gotto

                i heard of people going to best buy and doing the same thing then there crying there phone is locked. ofcourse it's best buys fault and not there's though i would hold best buy accountable to a degree if there not telling the buyer the phone locks to the first sim card that's put in it. if i was to buy an unlocked phone i would goto apple directly and buy a carrier unlocked phone as i have always done i never had a problem with the phone locking to the first sim inserted. why people buy carrier tied phones is beyond me