Limit data usage

cubanx

    Folks,

     

    Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.

     

    Yes, I know the old fashioned way of taking the phone away would work , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.


    Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.

     

    I may have to go back to limited data since at least that would stop him.

     

    Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...

     

    Thanks in advance!

      All replies

      • tmo_chris

        Re: Limit data usage

        These are all great questions. At this time, we do not have a way to block specific services like hotspotting or tethering and family allowances does not block data usage. Short of removing the data feature from his line, there is no other way to prevent the line from using data besides the "old fashioned way"

          • cubanx

            Re: Limit data usage

            Ok, Chris, thanks for the help

             

            If there is somewhere to "upvote" a feature like this I'd happily do it.

             

            Clearly this can be done on the backend somewhere since you guys can limit data by amount, and you can also throttle speed.

             

            I get it's not easy, believe me but it'd be a great thing to have.

             

            For now then, I'm going to use my Circle with Circle Go to do this. Putting this in not as a plug for Circle, but so that other folks know there's a solution.


            Note, if you can get a hold of a product person's ear, I'm willing to pay another company for this service, so it's valuable.


            Thanks again!

             

            Ricardo

            1 of 1 people found this helpful
              • tmo_chris

                Re: Limit data usage

                We definitely appreciate the feedback! I think it would be a great service to offer as I have seen others request kind of the same thing.

                • magentabutlookbetterinorange

                  Re: Limit data usage

                  Well, duh!  This is a problem *every parent* has.  So surprised to see you don't allow us to limit data on my kid's phone.  Please add this feature.

                   

                  Lauren

                  • navibean

                    Re: Limit data usage

                    I just switched from Consumer Cellular to T-Mobile:   Consumer Cellular has this ability to turn off your child's data  -  though it is a manual stop/start button.

                    An automatic timer to turn off/on data should be standard.

                     

                    I am also up-voting this feature request:  I hope that someday, T-Mobile will offer the level of parental control offered standard by Consumer Cellular - and maybe even surpass it !

                    - NaviBean

                     

                    PS - I have not yet explored T-Mobile's FamilyMode feature, as a way to manage this.   Apparently, T-Mobile service reps also have not explored it:  Yesterday, I had a LONG conversation with a T-Mobile service rep, who said there is no way to achieve this basic functionality of turning off your child's data access.   She never mentioned the FamilyMode feature. 

                • magenta3080755

                  Re: Limit data usage

                  I really really wish T-Mobile had this feature as it would make my life a lot easier. It should be a simple matter. Please add this feature!!!

                  • magenta4057817

                    Re: Limit data usage

                    So... what you're saying is I should cancel my childs account and go find them something cheaper with just voice and text. (It seems kind of silly to disable the data and still have to pay the same cost for the line)

                    • magenta4874891

                      Re: Limit data usage

                      I up-vote this feature as well.

                      • phl08

                        Re: Limit data usage

                        This is the most common thread on the subject of family allowances for well over a year now.  It's almost a useless feature to be able to restrict phone usage when it doesn't apply to data.  The home wifi is restricted for the kids to not be able to use it late hours.  But they can just transition over to TMO data.

                         

                        You are probably aware that your competitor who's name starts with an A and ends with a T has a far more flexible "SmartLimits" feature.  It costs a few bucks per month, but well worth it to keep the kids off the phone when they should be sleeping for school the next day.....

                         

                        I honestly don't know how TMO can justify a "Family Allowances" feature that completely ignores data usage in this day and age.

                        1 of 1 people found this helpful
                        • magenta5002694

                          Re: Limit data usage

                          This is a serious problem that deserves a serious response. As a parent trying to teach my teenagers how to moderate their actions and be accountable, to have T-mobile granting them all-out access to data usage via WiFi sabotages my efforts and results in my teens losing sleep, becoming dependent and addicted to their phones and losing interest in other more fruitful activities. I believe that is in T-Mobile's best interests to hear your customers out - that is what this entire thread has been telling you. I think that your response is a pooh-poohing away of very valid concerns expressed by numerous parents on this website and I think that you need to take them seriously. Give us an option! We, the parents, have to teach our children how to self-moderate and when you hand them the entire cookie jar and say here you go - regulate yourself, you end up with sugar addict on your hands. Again, as a parent it's my job to teach my children responsibility, do I need to teach T-Mobile how to behave responsibly as well?

                          1 of 1 people found this helpful
                            • phl08

                              Re: Limit data usage

                              As parents we are ultimately responsible.  if the kids are eating too many cookies, we take the cookie jar away.  If they are playing Xbox too much, we take away the controller(s).  If they watch too much TV, we take it away.

                               

                              If they’re using the phone when they shouldn’t be, we should take it away as well.

                               

                              But my beef with this TMO Family Allowance feature is that it is essentially useless in the smartphone age when cellular data is 90% (or more) of the phone’s usage profile.  And yet, your the family allowance ”feature“ does not have any means to limit cellular data. 

                            • tiro73

                              Re: Limit data usage

                              Completely agree to this requirement - as a parent you do absolutely want to restrict data usage and since neither android or apple provide

                              means to do this appropriately via the operating system, this would be a feature where the service provider could really add value.

                              Guys - this can bring you additional customers and positive attention! Also: how often do you hear that customers actually want to restrict service consumption (and effectively save T-Mobile money) while happily pay the same price?

                               

                              Oh - and btw, in the age of whatsapp and facetime, limiting voice with your family allowance is a really ridiculously useless feature.
                              Have your product managers rethink that service.

                              It would also be great to understand if these service improvement suggestions actually make it into a product roadmap or if this community is more of a help- yourself group...

                              • mubbles

                                Re: Limit data usage

                                Up-voting this!

                                • tmo_chris

                                  Re: Limit data usage

                                  Hey, all! We're going through older posts with this feedback and making sure that everyone gets a chance to take a peek at our new family program, FamilyMode, launching today 6/29. You can read our blog about it here and learn more in the Resources list at the bottom: https://support.t-mobile.com/community/community/news-updates/blog/2018/06/27/meet-t-mobile-familymode-the-digital-ally-parents-need -- thank you for sharing your opinions with us!

                                  • magenta4403848

                                    Re: Limit data usage

                                    I should not have to purchase an add on or even install an app on the phones I would like to control.  Verizon and ATT are able to do this, so should TMobile.  Overall I am happier with TMobile than verizon, but I may switch back just for the ability to block data usage based on time.

                                    • hnhapparel

                                      Re: Limit data usage

                                      I was able to turn off data on sprint shared lines for any user. Seems like TMobile does not have that feature.

                                      • lerpongb

                                        Re: Limit data usage

                                        Familymode does not work, I have that option. My kid just deleted the App, or mess up the VPN. T-Mobile should have a similar option as Verizon has.

                                        Verizon allows the parent to limit the DATA Usage of the monitored line. This could be the reason that I might be considering to switch back to Verizon.

                                        • yarsmith

                                          Re: Limit data usage

                                          Family Mode doesn’t work either because your kid can just turn off the VPN on their device. That makes the whole thing worthless. It should be easy enough for T-Mobile to allow me to pause the data on a line whenever necessary.

                                          • kelljes

                                            Re: Limit data usage

                                            family allowance = useless, family mode = useless, problably going back to ATT because of this issue. During the summer we did not care that much, but during school time this is unacceptable. we need to control data on our kids, we do not want to be the phone police every night. About one week left in T-Mobile  

                                            • magenta5963518

                                              Re: Limit data usage

                                              I *totally* echo this concern and complaint. T-Mobile, are you listening?! Currently on your home page is "Parenting in the digital age, simplified." That is laughable. I'm a software engineer with over 20 years' experience and am very tech savvy. Managing my kids' phone usage via Circle + CircleGo or FamilyMode or T-Mobile Family Allowances or [fill in the blank here] has been unbelievably challenging and frustrating. I can't imagine how hard this is for conscientious parents who aren't as tech savvy.

                                               

                                              T-Mobile, *please* come out with a very simple way to set limits on, and pause, the data on my kids' phones. How hard can this be?!

                                               

                                              I've tried CircleGo (aka FamilyMode) for years now and it is *flakey*. It does not work reliably. FamilyMode is NOT the solution to parents' problems with kid phone usage management.

                                              • magenta5963518

                                                Re: Limit data usage

                                                P.S. 15 minutes later... I'm going to try Ting.com for my kids' phones. SIM cards are on sale now and I think this may be a better way to go for managing their phone usage.

                                                • magenta5963518

                                                  Re: Limit data usage

                                                  Oh yeah! This looks easy to use => Mobile usage alerts – Ting Help Center

                                                   

                                                  Ting can do it, why not T-Mobile?

                                                  • mcalister30

                                                    Re: Limit data usage

                                                    This is a major bummer. We just switched over to T Mobile, thinking we would be able to set data limits on our kid's phone. Not only were we unable to do that, but she can also see that we have unlimited data. This is SUCH a bummer and is going to cause major problems for us.


                                                    PLEASE do something about this???

                                                    • magenta4566892

                                                      Re: Limit data usage

                                                      T-mobile !!

                                                       

                                                      Are you listening to us?  You have multiple responses on an obscure internal thread (read as purposefully sought out and people taking the time to log in and respond) demanding a service your competitors have and threatening to leave.  Your re-branded "circle" product is easily defeated and adds a significant cost to already high monthly bills.  Your current solution is only viable pre-smartphone circa 2004.  AND you seem to refuse to acknowledge that controlling our children's device on your service that we buy each month is not a fundamental issue in this era of digital content overload.

                                                       

                                                      Start listening to your customers or lose them!!

                                                        • magenta6372556

                                                          Re: Limit data usage

                                                          I agree with other users.  This should be a basic feature in  the t-mobile app to limit the usage on any line, let alone our kids like.  Let's say you are a business owner and provide free cell phone service to your employees but want to limit the data usage for whatever reasons.  You should be able to do that easily and without paying any fees.  Considering it should be pretty simple to do using the app. 

                                                           

                                                          Please add this feature.  Thx

                                                            • leep.

                                                              Re: Limit data usage

                                                              I came here looking for info about this feature.  We just changed from Simple Choice with 6G data per line to T-Mobile One because our son in college is living in a house with no Wifi and needs to be able to use his phone as a hotspot.  It didn't really occur to me until after I made the switch, what problems it would create with our 16  year old. When he was limited to 6G data, he was careful about his phone use.  We have our Wifi set to shut off at 9:30, so he was basically forced to put his phone away shortly after that or risk using up all his data before the month was out. The Family Allowance feature is not at all what we need.  Installing an app on HIS phone to control it -- anyone who knows teens at all knows this is a joke.  I would like to be able to go in and cap his data allowance at 6G.  Why is that not possible??  I have an Xfinity app on my phone that allows me to go in and edit the sleep/wake times for his devices on Wifi.  Surely, T-Mobile can introduce the same thing?

                                                              • barcodeable

                                                                Re: Limit data usage

                                                                Allowing a user to set data restrictions on the lines under their account... would be a new service (if) T-Mobile decides to go that route. Im 100% sure T-Mobile will charge a monthly service fee for this new service. $1.99 per month, maybe $4.99 per month....  im sure it won’t be free.

                                                            • rocks2017

                                                              Re: Limit data usage

                                                              Suddenlay sorry I switched to T-mobile. There is no reason I can’t manage my child’s data Usage.  If t-mobile wanted to, they could fix this. We‘ll Give it A few more months then will probably have to switch again. I can’t have this constant battle which was so easily fixed before.

                                                              • comedie

                                                                Re: Limit data usage

                                                                Looking to limit, and be able to on/off data on daughter's phone. She is spending all time with youtube and surfing, and not getting school work done. Is becoming a very tense and negative situation at home. Very!

                                                                Appears all carriers except T-Mobile have this ability for parents to limit/cutoff data.

                                                                T-Mobile.... this is a hot button for lots of families. You need to step up and take care of your customers in this regard. Give us the option to parent appropriately!

                                                                • magenta1458723

                                                                  Re: Limit data usage

                                                                  Over two years people have been complaining about this and still T Mobile is so willfully ignorant or tone deaf that they wont fix this, or are just too damn stupid to figure it out. How hard can it be to figure out letting parents control the hours and amount of their kids data usage in 2019? Pathetic - you truly have a clueless technical organization.

                                                                    • navibean

                                                                      Re: Limit data usage

                                                                      I agree completely:   I have only been with T-Mobile about 7 weeks, and I am amazed that ...

                                                                       

                                                                      1)  They have never mastered Parental Controls. 
                                                                           ...and...

                                                                      2)  It took them 3 weeks and 22 phone calls with me, to finally transfer my family's lines from my previous carrier. 
                                                                      3)  In only 2 of those 22 phone calls, did I speak to a T-Mobile rep who had mastered English!   T-Mobile should realize that America is a pretty big market, and therefore should hire reps who speak English as their first language.  I was always grateful to get their Charleston office, which is staffed with people who speak English well. 

                                                                             I am not waiting for T-Mobile to fix any of this.  As soon as I get around to it tomorrow, I will become T-Mobile's next former customer. 

                                                                    • magenta7956295

                                                                      Re: Limit data usage

                                                                      T-Mobil,   you need to do the right thing.

                                                                        • navibean

                                                                          Re: Limit data usage

                                                                          Y’know, life is just too short to tolerate ineptitude:    After just 7 weeks, I bailed on T-Mobile, for a different carrier.     

                                                                           

                                                                           

                                                                           

                                                                          I am a serial entrepreneur:  I’ve started businesses from Quality Assurance consulting, to Renewable Energy.   I am obviously a devoted Capitalist:   The Marketplace speaks loudly when companies fail to meet customers’ needs. 

                                                                            As customers, we have a  responsibility  to leave any firm that does not meet its customers’ needs.  And to spread the word to our networks of friends, family, and associates.

                                                                            • barcodeable

                                                                              Re: Limit data usage

                                                                              I like T-Mobile

                                                                              I have 11 lines (5 voice lines and 2 Wifi Hotspot lines and 4 tablet lines) for under $215 dollars a month.

                                                                              I wouldn’t dare bail on my account just because T-Mobile don’t have the best parental controls available on their network.

                                                                               

                                                                              Consumers should ponder all available options before just listening to biased comments on this forum.

                                                                              This is a T-Mobile Forum created for T-Mobile current, past, and future customers to connect and find answers to any questions or problems they may have relating to everything T-Mobile.

                                                                               

                                                                              As you stated you left T-Mobile after 7 weeks for another carrier, but yet you are in a T-Mobile Forum. Im guessing the new carrier you went to does not have a forum of its own. Maybe you can persuade your friends, family members and associates to visit the T-Mobile Forum as well to learn more about what T-Mobile has to offer. You will never be happy in the T-Mobile Forum because you are nolonger connected to T-Mobile. Or maybe you are hanging around until you see a killer deal to draw you back as a T-Mobile customer. Just my opinion.

                                                                                • navibean

                                                                                  Re: Limit data usage

                                                                                  Thanks for asking:     I'm not "hanging around a T-Mobile forum".   Rather, I was replying to a question posed to me.    And if my comments have been biased, they have only been biased by my experience w/ T-Mobile.     So far, T-Mobile has not suggested that they have any plans to improve their dreadful customer service  - so no, I do not foresee returning.   But I appreciate your thoughtful invitation.    Enjoy your weekend.

                                                                                    • barcodeable

                                                                                      Re: Limit data usage

                                                                                      After i re-read my own post, I was hoping you wouldn’t get offended by what I wrote. My comments seemed too opinionated, and I didn’t realize you were merely responding to someone’s question, sorry ( I thought you were Trolling on the forum).

                                                                                       

                                                                                      T-Mobile has alot of room for improvement, I agree.

                                                                                      And I also had horrible experiences but they were all rectified by T-Mobile... usually after I spent countless hours on the phone with customer service.

                                                                                       

                                                                                      You wrote that T-Mobile don’t have Unlimited Data yet... and that’s why you left...  so what Plan did you have? Almost all of T-Mobile Plans are unlimited 2G/3G after you use up your alloted data and If you have an unlimited plan you won‘t get throttled until you reach the 50GB if there is congestion on the network in your area.

                                                                                       

                                                                                      You tottally missed out on the T-Mobile One International Plus Plan.... because that plan was truly unlimited... they discontinued that plan I believe last year. You and your family would of appreciated it. Maybe T-Mobile will restart that Plan again... then you may become a T-mobile customer again.

                                                                                        • navibean

                                                                                          Re: Limit data usage

                                                                                          Thanks for your note.    No offense taken. 

                                                                                           

                                                                                           

                                                                                           

                                                                                              Yes, T-Mobile seems to offer unlimited data across all of its plans.  My previous carrier (before my switch to T-Mobile) did not offer any Unlimited plans. 

                                                                                           

                                                                                           

                                                                                           

                                                                                              I had an amazingly good experience with T-Mobile - a long time ago:   When ‘T’ first started, I worked in Germany every day with their tech crews, teaming up to launch a hot new dot-com in Frankfurt. 

                                                                                           

                                                                                                   T (for Deutsche Telekom) defined great service. 

                                                                                           

                                                                                           

                                                                                           

                                                                                             Fast forward 20 years:  Only their name is the same.

                                                                                • 2childmom

                                                                                  Re: Limit data usage

                                                                                  Have there been any updates to this? We recently switched over to TMobile thinking that I would have the ability to turn off my kid’s data when needed, like when we are home and force them to stay on my fkltered WiFi and limit their phone usage at night. I am so disappointed that this doesn’t seem to be possible with T-Mobile yet....

                                                                                    • navibean

                                                                                      Re: Limit data usage

                                                                                      No, I don’t think T-Mobile has engaged on this issue.   So nothing’s changed.

                                                                                       

                                                                                       

                                                                                       

                                                                                      Yeah, I think it’s common sense (but not common practice) for parents to be able to monitor & control their kids’ device usage. 

                                                                                       

                                                                                       

                                                                                       

                                                                                          Amazingly, one of the smallest carriers out there has this DOWN:  You can turn off/on your kids’ data, and/or their texting, at your convenience.

                                                                                       

                                                                                          In this forum, I don’t think I can say their name.   (I left them ‘cause they don’t yet offer Unlimited data, and my kids are bandwidth hogs.) 

                                                                                       

                                                                                            … But they are very CONSUMER focused.   (If you can live without Unlimited data, check them out.)  Consumer…  something.   Google ‘Consumer’ and ‘cellular’, and you will find them. 

                                                                                       

                                                                                       

                                                                                       

                                                                                      I have left T-Mobile over this issue + several others. 

                                                                                       

                                                                                      Enjoy your weekend!

                                                                                       

                                                                                        -J in Baltimore