I have been a TMobile subscriber since 2002 and the reason I stayed was the transparency with my bill as well as excellent customer service.
Since then, I have paid so many "restore" fee's which $20 a line to restore a line is absolute robbery! I am so angry each time I forget to pay the bill by a few days. A late fee of a few bucks is understandable. They want people to pay their bills on time. I get that, but this $20 a line crap has got to stop. And the taxes and fee's are now as bad as Comcast!! Not only has the billing become impossible to understand, now the customer service has diminished as I once knew it.
I have been trying to get credited back for charges incurred for two lines suspensions, even though I paid the bill before the lines were suspended, about 3 hours before and I was charged $20 per line so an additional $40 was tacked onto my bill and i've tried to get the fee credited back to my account on two occasions now, without success. The first time I called a month after this happened and was told by a very nice gentleman that I would receive the credit and would see it on my next bill. I never saw the credit and tried messaging about it, nothing has been done.
Most recently, I saw that I was billed an additional $26 for international calls. I had no idea that I was being charged a crazy amount while checking my "visual voicemail" on a cruise ship to the bahamas. I called and talked to a lady about the above credit and said she couldn't do anything about it because they can only go back 2 months. That is the craziest thing i've ever heard in my life! I was so appalled that she said there was nothing she could do about the credit bc they cannot go back further than 60 days that I forgot to even ask about the international charges that I incurred.
All I know is that both of my phones are about to paid off and I am saying farewell to T-Mobile. I am paying an outrageous amount each month for a service that I barely use. My bill goes up every single month and I have no idea why. I am looking forward to switching because I have come to hate TMobile at this point because they have turned into the companies they used to advertise against. I have forked out so much money to this company, I should own stock. The only way I would stay is if I get the $70 credited back to my account. Apparently they are unable to do this, so goodbye! (Can you hear me now?)