Hi there, I want to start off by sayin that I am sorry you are having issues with texting. I would like to ask if the duplicate messages are coming from one user or from a specific type of device? I.e does duplicate messages only happen when receiving texts from Iphone users as a example? I also wanted to ask if you are using the default messenger app and what phone are you using?
I am sorry for all the questions but I want to narrow down the potential cause for the issue.
Hi. TY for responding. The messages are coming thru from everyone. Some have iPhones and others are Android. I have Blu6. I'm using the messaging that is on the phone. I have been using this phone for many months and this problem started Fri afternoon.
That is very odd but thanks to the info I can confirm it is something going wrong on your end. Are you able to test a different device to see if it is the phone being wonky? If not can you try putting the device into Safe Mode and seeing if duplicate messengers still persist. If they stop in safe mode then there is a app that is not playing nice on the device that you may have downloaded recently.
Let us know the results of the further testing and I hope to get this fixed for you ASAP.
The only app that I recently downloaded is T-Mobile Tuesdays. I have no idea how to put my phone in safe mode. So I guess I will remove the app and start there.
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Safe mode starts the device without starting any third party application. This also allows you to open applications individually to try to determine which application may be causing the problem.
Start looking for specific types of applications, such as initiators, task manager or antivirus applications.
Application icons will still appear on the main screen or in the Applications menu. applications will start by selecting the icon to activate; They will not start automatically.
To enable safe mode
Touch the power key
Touch and hold the Shut Down option
Tap OK when Safe Mode Restart with
The phone will restart and warning appear safe mode in the lower left corner
While in safe mode, start an application at a time to identify which application is causing the problem
Remove the device the application that is causing the problem
To delete an application:
Touch menu> Play Store> Menu> My Apps
Tap the application you want to delete
Tap Uninstall and then tap OK to confirm?
After identifying and removing the application, simply restart the device to disable safe mode.
Try doing it that way
Hey there! I wanted to stop by and see how Safe Mode testing worked out for you. Have you noticed any improvements, or are you still seeing your messages twice?
Wanted to also check in on Safe Mode testing. Fingers crossed things are going well!
Just checking in one last time to see how things are going. Please let us know if you still need help with this.