Duplicate text messages

magenta4289905

    Since yesterday all incoming text messages come through twice! So annoying. I have done all suggestions from a prior post in the community. Nothing has helped. I cleaned the cache and deleted the threads. I powered down. I turned WiFi off and on. Did I mention how annoying this is??? Help please!!

      All replies

      • dragon1562

        Re: Duplicate text messages

        Hi there, I want to start off by sayin that I am sorry you are having issues with texting. I would like to ask if the duplicate messages are coming from one user or from a specific type of device? I.e does duplicate messages only happen when receiving texts from Iphone users as a example? I also wanted to ask if you are using the default messenger app and what phone are you using?

         

        I am sorry for all the questions but I want to narrow down the potential cause for the issue.

          • magenta4289905

            Re: Duplicate text messages

            Hi. TY for responding. The messages are coming thru from everyone. Some have iPhones and others are Android. I have Blu6. I'm using the messaging that is on the phone. I have been using this phone for many months and this problem started Fri afternoon.

              • dragon1562

                Re: Duplicate text messages

                That is very odd but thanks to the info I can confirm it is something going wrong on your end. Are you able to test a different device to see if it is the phone being wonky? If not can you try putting the device into Safe Mode and seeing if duplicate messengers still persist. If they stop in safe mode then there is a app that is not playing nice on the device that you may have downloaded recently.

                 

                Let us know the results of the further testing and I hope to get this fixed for you ASAP.

                  • magenta4289905

                    Re: Duplicate text messages

                    The only app that I recently downloaded is T-Mobile Tuesdays. I have no idea how to put my phone in safe mode. So I guess I will remove the app and start there.

                      • dragon1562

                        Re: Duplicate text messages

                        Safe mode starts the device without starting any third party application. This also allows you to open applications individually to try to determine which application may be causing the problem.

                         

                         

                        Tips:

                         

                         

                        Start looking for specific types of applications, such as initiators, task manager or antivirus applications.

                        Application icons will still appear on the main screen or in the Applications menu. applications will start by selecting the icon to activate; They will not start automatically.

                        To enable safe mode

                         

                         

                        Touch the power key

                        Touch and hold the Shut Down option

                        Tap OK when Safe Mode Restart with

                        The phone will restart and warning appear safe mode in the lower left corner

                        While in safe mode, start an application at a time to identify which application is causing the problem

                        Remove the device the application that is causing the problem

                         

                         

                        To delete an application:

                         

                         

                        Touch menu> Play Store> Menu> My Apps

                         

                         

                        Tap the application you want to delete

                         

                         

                        Tap Uninstall and then tap OK to confirm?

                         

                         

                        After identifying and removing the application, simply restart the device to disable safe mode.

                         

                        Try doing it that way

                        1 of 1 people found this helpful
                • tmo_marissa

                  Re: Duplicate text messages

                  Hey there! I wanted to stop by and see how Safe Mode testing worked out for you. Have you noticed any improvements, or are you still seeing your messages twice?

                  • tmo_chris

                    Re: Duplicate text messages

                    Just checking in one last time to see how things are going. Please let us know if you still need help with this.

                      • rogerperk70

                        Re: Duplicate text messages

                        Got a better idea, Chris! This is NOT the first time this has happened based on some research I've done. Been going on for years. But TMobs answer is always the same. How about fixing the problem rather than telling us to clear this or that cache? Or run the phone in Safe mode. Its a new phone! I have done that 3 times and it still happens, outgoing and incoming messages. Now, since you'll politely ask, I have a new S9+, I have Pie, I dont use a 3d party message program, I've cleared everything 3x, and it still happens. And for extra credit it happens whether I use wifi or not. Now go fix it!

                      • rogerperk70

                        Re: Duplicate text messages

                        UPDATE: TMobile is sending me a new phone but I doubt that's the issue. Yesterday I did a factory reset - major pain in the tush - and it looked good for awhile, like about 18 hours.  Now I just got a bunch of texts, all dupes, and it looks like some were MMS and some were not. (MMS showing on the side of the dupe msg and time on the side of others.) I live in a rural area but I have 3 to full bars and use a booster in my house. When I call TMob I get the same steps (Clear your cache, blahblahblah) every time and it's obvious they are using a knowledgebase rote process. This is clearly an issue that needs to be addressed specifically. Is it Pie? Is it the phone?  I don't know but I'd think TMob would want to know and I sure do! Anyone else factory reset and get a better outcome than I did?

                          • tmo_chris

                            Re: Duplicate text messages

                            Thanks for the update! I apologize for the delay in responding to you here. For this specific issue, receiving duplicate text messages can sometimes be an issue with the device if the network does not get the response back from the phone that the message was received. Since you have done so much troubleshooting on this already and even went as far as replacing the phone, we can safely say that the issue is not with the device. In my experience, this issue is more than likely network related and we would need to escalate a trouble ticket to our engineering folks. For this, you would need to Contact Us with some example dates/times/numbers so our over the phone team of experts can create and escalate the ticket for you.