Prorated bill

magenta4296378
magenta4296378 Mar 4, 2018 4:26 PM
  • Member Since: Mar 4, 2018

    I have joined T-Mobile on January. I stayed less than one month because I do not have service in WY (where I am currently working in). In any case, they have charged me for a full month. At the store they assured me before that it would be prorated. How can I get reimbursed?

    • 483 Views
    • 2 Replies
    • Latest reply on Mar 6, 2018 5:00 PM by tmo_marissa

      All replies

      • gramps28

        Re: Prorated bill

        gramps28 Mar 4, 2018 5:04 PM (in response to magenta4296378)
        • Member Since: Jul 15, 2011

        Tmobile nor any of the other big carriers prorate bills.

        • tmo_marissa

          Re: Prorated bill

          tmo_marissa Mar 6, 2018 5:00 PM (in response to magenta4296378)
          • Member Since: Sep 7, 2016

          Hey, magenta4296378! For starters, I'm super bummed to read that we weren't able to provide you with the coverage you needed! It's always hard to see someone go, but I understand that you've got to do what's best for you. gramps28 is correct. While we prorate some services while you're active -- like when we provide adjustments for outages by the day, or if you are making certain types of plan changes mid-cycle -- we don't prorate upon cancellation, because our services are set up as monthly plans. For that reason, we should always recommend that customers make plans to cancel at the end of their bill cycle to get the most out of their service -- learning that you heard differently is a big let-down, and I'm sorry that we dropped the ball.
          If you paid a deposit when you initiated service, though, you can absolutely request a refund for any remaining credit balance on the account 30 days after your final bill. If this situation applies to you, please Contact Us!

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