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Oh man. I really want to make sure we get you the help you need. I'd like to see if we can help you here first. Can you tell us what's going on exactly? We'll be able to route in the right direction for whatever you need. Thanks.
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Hi there! Just wanted to check in and see if you'd be so kind as to let us know what's happening here. We're definitely game to help however we can! Thank you.
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Hey there!
Just wanted to check in again and see what we can do to assist!
-Lauren
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I just needed my phone ending 9197 to be temporarily unlock for the forthcoming oversea travel. Talking with your Royalty Program Help - Chris twice, request for unlock still not rejected by another T-Mobile group.
Tell me what I have to do.
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Ah, thanks for coming back to fill us in, ksliu07733! A device unlock is definitely a situation that does require account access to resolve, so now I think I understand your original post a little better. When we've filed the previous unlock requests for you, are you receiving email replies from our Unlock team with a reason for the decline? What type of phone are you using?
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Marissa brings up a good point about the email. Did you ever get a reason why it couldn't be unlocked? Were you able to get this escalated to try getting it unlocked again?
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