ACCOUNT FRAUD

magenta4269507

    I've been a T-Mobile customer for over 5 years. Never had any issues with this company until a MONTH AGO. I called a week before I noticed Fraudulent activity on my account to set up a 6 number password to secure my account. A week goes by and I call to cancel a line on my contract and noticed I no longer owe that number. I was told by a T-Mobile representative that a T-MOBILE EMPLOYEE made changes on my account, that moment I realized I was being a victim of FRAUD because the employee made changes on my account WITHOUT MY ATHORIZATION. I'm paying for a device that I can't report either stolen or lost because of the change in number on my account. This happened on February 1st, not only they've taken a month now to resolve this, I have not receive an update nor a call from T-Mobile. Every week I call and they keep saying I will be contacted no later than that same week, the week goes by and I have to call again every week. This is the worst experience, I'm concerned about my personal information not being safe with T-Mobile.

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      • tmo_mike_c

        Re: ACCOUNT FRAUD

        Wow! I understand this is very serious and we need to make sure this gets resolved. I'm sorry you've called and haven't gotten a call back from someone. This is something we'll need account access. Have tried reaching our T-Force team? We wanna make sure this is taken care of and I'm sure they can. You can get in touch with them using the Facebook or Twitter links in my badge or on our Contact Us page.

        1 of 1 people found this helpful
        • curiousone

          Re: ACCOUNT FRAUD

          On June 4, 2018 my checking account was fraudently accessed.  I learned of the fraud when I phoned my bank after an online seller of televisions called to see if I had ordered a tv; I hadn't. Had it not been for that call, my account would have been wiped out.  T-Mobile, until yesterday, was getting auto pay through my bank debit card.  They are the only company with access to the three digit code so this points to employee fraud.  Their customer service people refused to connect me to the fraud department, saying they will refer it. There is no indication that it was actually done.

          You are not alone and I don't suspect I am either.

          No one appears to care.

            • curiousone

              Re: ACCOUNT FRAUD

              I got the same canned email response Magenta got.  No, I am not using FB or Twitter to resolve this.  That's what I thought My T-Mobile was supposed to be for.  This isn't looking good.  What is this mysterious T-Force anyway?  Give us a phone number, please.