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You would need to contact us directly for unlock eligibility! There's a few ways to do that. If you don't have an active number, FB or Twitter is a good option! They can assist online and they don't require you to have an account! You can find links in my signature that will link you directly there!
i don't work with twitter or FB, is there any other way to seek help, I do have an IMEI # and we are still current customers