cannot see my payment history

nick29

    I cannot see my payment history online. Can you help?

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      • gramps28

        Re: cannot see my payment history

        Are you a post paid or prepay customer?

         

        Prepay accounts don't have detailed billing and won't show payments.

          • nick29

            Re: cannot see my payment history

            I have both phones.

             

            Regards,

            Nick

             

            Sent from my iPhone

              • tmo_marissa

                Re: cannot see my payment history

                Hey, nick29! It sounds like you have both a postpaid and pay in advance account? In that case, you should be able to see your payment history on MyT-Mobile for the postpaid account pretty easily!
                1. Log in to MyT-Mobile
                2. Click BILLING at the top of the page
                3. Scroll down to the bottom and click Account History

                4. Select the desired length of time from the drop down on the right

                5. Select the Payments tab

                accthistory.png

                 

                This option won't work for the pay-in-advance account, though -- you can have receipts for payments generated at a retail location if you complete your refill at the point of sale system, or you can refer back to your credit card or banking account statement.