To anyone planning on purchasing one of these - don't. First of all the package cannot be sent overseas so has to be obtained upon arriving - which can be very inconvenient. The idea was to purchase one for my husband who was going on ahead of me and moving back to the US. He would be doing some travelling around and so it seemed perfect until he had a mailing address, bank account and so on for something longer-term.
First attempt was in Seattle. He went to the store and was charged $45. He said it should be $35 but they insisted the SIM was not included. He told me about this, I immediately came on here to verify and found the exact same thing had just happened to someone in Tucson. He went back to the store, showed them the posting which proved they were wrong, and the $10 was refunded.
Him getting a longer-term plan has been delayed by extended travelling. We decided to buy a second one. He spent well over an hour getting to his current local t-mobile store on the bus today - in Tucson, funnily enough. To cut a long story short, he was treated extremely rudely - he also has a learning disability so that kind of disrespectful behavior is not cool - and they tried to charge him $75. They said the 21 day plan is mail order only, he said it was not, they then said well they did not honor it anyway. So he turned and walked out and we have now decided to head to Walmart and get a Straightalk phone after a conversation with their agents. This 21 day plan's service is actually fine, it's just getting it in the first place as the product knowledge relating to its sale is extremely poor. Especially in Tucson, it would seem.
Seeya, t-mobile. I'd like to say it's been nice knowing you, but I can't.