SyncUp Drive device has stopped reporting GPS data

mualam

    I have been using the syncup drive device for a while now and have been mostly happy with it.

     

    Recently in the last week or so it stopped reporting GPS data on the vehicle i have had it plugged into for the last 6 months. all the drives were marked as the last place i had parked my car even though the car was 50 miles away from that place now. so i unplugged and replugged in the device and now all the drive show as "started from unknown location". There is also no more map in the app anymore either.

     

    The app is upto date from the google play store as well

     

    what do i do about this?

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