Rebate

magenta4189221

    How long does it take to receive a rebate after it is approved?  My rebate for BOGO Samsung Galaxy S8 was approved on 2/7/18, and I was told I should receive it in 2 weeks.  It is now going on 3 weeks.

      All replies

      • tmo_mike_c

        Re: Rebate

        That's a very good question and we appreciate your patience. After you've been approved, it can take up to 8 weeks in order for you to receive the rebate. Just a heads up, we keep terms about rebates on our Available rebates page as a reference you can take a peek at.

          • magenta4189221

            Re: Rebate

            I understand that it can take 8 weeks to process the rebate, but I called the loyalty department on 2/7/18 and they said it would be 2 weeks and when I check for an update it says 2-3 weeks.

              • tmo_marissa

                Re: Rebate

                Hrm... in that case, I can appreciate your concern! I know that our internal T-Mobile Care teams have a Promo Tool they can use to see some rebate details, but your best bet to get information may be to reach out to the Promotions team directly. You can reach out to them here:

                1-877-311-8853

                To reach an agent:

                1. Press 1 for English or 2 for Spanish.
                2. Press 3.
                3. Press 1.
                4. Press 1.