Name ID is not working on LG V20

magenta4196275

    Hello, I am experiencing issues with the Name ID on my LG V20. I am currently subscribed to the service, however whenever I launch the app, I get the message ezgif.com-resize.png

    however when i click on the subscribe button I get this message below.

    ezgif.com-resize (1).png

    Please advise as to what could be causing this matter.

     

    Thanks,

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