BOGO requirements

magenta4192998

    This evening i attempted to contact t-mobile to take advantage of the advertised buy one get one iphone 8 offers. I almost thought someone was playing a joke on me the lack of professionalism was mind blowing I thought to myself these conversations couldn’t be happening.

    When I called to discuss the deals and promotional devices I was informed by three different representatives some of which stated that they were supervisors or part of the management team.  The deal required a transfer/ported number

    Representative one stated to take advantage of this service i should cancel my services altogether transfer my account to different company and then transfer my services back so that I can get the discount.

    Representative two stated i should take my apple watch activated at sprint then discontinue my service with sprint and have the number ported back over to t-mobile to take advantage of the offer.

    Representative three stated maybe i could find a friend/stranger whose number was on a different carriers network then i could port the number over onto my account thus becoming responsible for a strangers bill all this to receive a promotion. Call me crazy but I would think that a company would want to reward loyalty not encourage fraudulent actions or behaviors. Encouraging your customers to seek services elsewhere is a very poor practice indeed.

      All replies

      • tmo_chris

        I am terrible sorry for the confusion magenta4192998. This is definitely not the foot we want you to start off on with us. If you are looking to take advantage of the BOGO offer all you need to do is purchase 2 eligible iPhones on our installment plan, port in one number of service from another carrier, and trade in an eligible device that is functional. If you are not already a customer with an existing line of service, you would need to either port in another number or activate another line of service so that the second phone can be purchased.

         

        You can find the full details of the promotion here Available rebates

         

         

        2018 Q1 Apple BOGO Offer

        Buy an iPhone 7, 7 Plus, 8, 8 Plus, or X and well-qualified customer's can get another iPhone 7, 7 Plus, 8, 8 Plus, or X on us (of equal or lesser value; $700 max value) by rebate when both devices are purchased on an equipment installment plan, you port in at least one number on a T-Mobile ONE or select Simple Choice Unlimited with unlimited high-speed data plan, and trade in at least one functional, paid off, eligible iPhone, LG, or Samsung device. If you cancel wireless service, remaining balance becomes due.

        • Promotional Window: January 12 - TBA
        • You must meet all these requirements during the promotional window:
          • Purchase two new iPhone 7, 7 Plus, 8, 8 Plus, or X devices on equipment installment plans.
          • Port in at least one new voice line onto an eligible rate plan to be used with one of the new devices.
          • Trade in an eligible device:
            • iPhone: 7, 7 Plus, 6s, 6s Plus, 6, 6 Plus, SE, or 5s.
            • LG: V20, G6, or G5.
            • Samsung: Galaxy S7, S7 Edge, S7 Active, S6, S6 Edge, S6 Edge+, S6 Active, S5, S4, Note5, or Note 4.
          • Submit a request on the T-Mobile Rebates page (including IMEI entry) using promo code 18Q1APLBOGO within 30 days of second device purchase.