All replies
-
Re: Cannot receive incoming calls
snn555 Feb 18, 2018 5:33 AM (in response to magenta4158702)- Member Since: May 3, 2017
1 of 1 people found this helpfulObviously TMobile can only vouch for the original version of Android from the manufacturer on your phone and only if it is a T-Mobile branded device. Unfortunately the only way to rule out the network is to return back to the stock ROM. If that persists then you might have a network issue otherwise it is settings within the ROM you have chosen to use in place of the stock ROM.
-
Re: Cannot receive incoming calls
dragon1562 Feb 18, 2018 6:40 AM (in response to magenta4158702)- Member Since: Jan 1, 2016
1 of 1 people found this helpfulYou should try asking someone else to test the network for you or reverting the device back to stock. It is probably a device issue, if no one else you know is having issues. However, more info is needed to make a definite decision.
-
Re: Cannot receive incoming calls
tmo_marissa Feb 20, 2018 9:33 AM (in response to magenta4158702)- Member Since: Sep 7, 2016
Hey, magenta4158702! Incoming calls are a pretty critical part of having cell service -- I can't imagine missing out on that. :/
Are you able to test your SIM in another person's T-Mobile device to see if the problem persists? When it comes to devices that have modified software, our troubleshooting options are limited, but if incoming calls still aren't routing to your SIM when it's in a different device with standard software, then I think it's either a line issue or a network issue.-
Re: Cannot receive incoming calls
tmo_lauren Feb 22, 2018 4:17 PM (in response to tmo_marissa)- Member Since: Jul 14, 2011
Just wanted to check in again and see if you were able to test your SIM with another device.
We definitely want to get this fixed for you!
-Lauren
-
Re: Cannot receive incoming calls
tmo_amanda Feb 24, 2018 4:00 PM (in response to magenta4158702)- Member Since: Oct 4, 2012
magenta4158702, are you able to receive incoming calls now? If not, we recommend trying your SIM in a known working device.