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Does your model support T-Mobile VoLTE? And if so is it enabled?
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I don't see the option under Mobile Networks so I'm guessing not
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Volte should be under call or phone settings .
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You are running into a compatibility issue. The phone was probably making calls over the older HSPA+ network. Many areas across the country are having this spectrum refitted for LTE use. Thus, the device is dropping down to 2g to make the call. As snn555 mentioned you need a phone that support VoLTE. If does not have the capability then you will be in a odd predicament.
I want to ask what market you are in? I.e New York, Pittsburgh or where-ever.
One thing you can also try using is T-mobile digits app which should help.
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Darn. I was afraid it had something to do with the phone being a different model. I'm located in the Dallas area. I'd never heard of T-Mobile digits app. How would that help? I mean, the phone was free. So I guess I can't be too sad. I'll just have to buy a regular US phone like normal people!
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Digits is basically T-mobiles version of I message. It lets you make calls and text from numerous devices, and you can make it only use data to place calls. This in theory should be a work around for the problem you are having.
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Just my opinion, but stay far way from DIGITS.
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1 of 2 people found this helpful
snn555 why is that? It seems like a good solution to his issues, and its not going to hurt anything to try it. In fact I use digits regularly without a issue.
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I myself, have not found the idea to work in life as advertised. On iPhone, it wasn't compatible with iOS VVM systems, blocking notifications of same .
On Android, it was a mess of log outs, errors, and ill-performing UI. If I wanted a working 1 for all or all to 1 solution, Google Voice is still king. If I only needed to work around a device not built for my network, Hangouts Dialer is my go-to.
Given TMobile doesn't even push or hardly advertise this feature, coupled with the endless complaints seen daily here in the community, it appears to be a system half-baked and poorly supported given reps' unfamiliarity with it.
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Have you had a bad experience with Digits, snn555?
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Before getting a new phone I sincerely recommend trying digits. It is a quality service. It is also free.
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Yes .Digits constantly logged me out and failed to relay calls and messages. Visual voicemail was also missed .I had to unenroll from the program and then turn it off and then delete the app to return to working mode. I have installed it again and same ussues so inhavent tried it again since.
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So LTE is a faster version of 4G, correct? And you're saying that as of right now, not all markets are properly fitted for LTE but the change is happening? Can I Google if that's the case in the Dallas area? That the change occurred in the past week or so and that's why my phone sucks now?
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LTE is faster than 4G however T-Mobile's LTE network is Nationwide.
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LTE is already nationwide and is significantly faster. Its a matter of your phone not supporting the LTE tech that is being used on their network. That is why your phone "sucks" now.
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Hong Kong version of Samsung Galaxy S8+ with 6GB RAM will be compatible with AT&T, T-Mobile networks
The Hong Kong version is compatible with US GSM carriers.
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Working on GSM carriers and being fully compatible are two different things. If it was fully compatible I would of purchased the Hong Kong variant for myself. Also that article is the only one that says anything but doesn't specify what exactly it is compatible with.
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I would point you towards Samsung's own product page for further proof.
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I don't know man. I just look at it like this, even if a device has the hardware capabilities to support something it sometimes does not work. For example, the nexus 6p and 5x both support band 12 but when they first came out they did not. The reason was cause that had to be certified. Maybe it is something similar in this case or maybe I am just wrong altogether. I'm just going off of what OP is saying.
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Chinese manufacturers tend to not focus much on USA market most phones only support 4G on the USA some manufacturers like huawei recently started to realese USA versions of their phones they even tried to sell it in carrier stores of course that deal shut down by the government and secretly by Apple btw what phone you got I might recommend one similar to what you have
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Except Samsung is Korean, not Chinese.
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It's a Samsung Galaxy S8
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