Can't access call or contacts

magenta4152980

    On my LG phone, I cannot access the call button or my contacts. I have already did a factory reset, but it still does it. When I hit call, it is on for one second, then goes back to the home screen. When I try to access contacts, it's the same thing? Any ideas?

      All replies

      • tmo_mike_c

        Re: Can't access call or contacts

        Hmm, that's super strange be let's try to figure this out. What's the LG phone that you have exactly? Have you gotten any recent software updates? Also, are you using any kind of 3rd party apps for backing them up or syncing? Please let us know so we can work with you on this. Thanks!

        1 of 1 people found this helpful
        • tmo_marissa

          Re: Can't access call or contacts

          Hey there, magenta4152980! This doesn't sound like it makes using your phone very easy! Are you using an LG smartphone and missing the phone/contacts app icons on your device screen, or do you have a different model of LG device and physical contacts/call buttons that aren't functioning as expected?

            • magenta4152980

              Re: Can't access call or contacts

              So based on the suggestion of the tech guy, I reinserted the sim card and the memory card in a different phone I had. It worked and I have access to my contacts again. 

              I think it was due to the fact the LG phone I had was a few years old and I needed to replace it. Thank you for the follow up. 

                  On Wednesday, February 21, 2018, 8:41:26 AM PST, tmo_marissa <no-reply@t-mobile.com> wrote: 

               

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              Can't access call or contacts

               

              reply from tmo_marissa in Other products - View the full discussion

               

              Hey there, magenta4152980! This doesn't sound like it makes using your phone very easy! Are you using an LG smartphone and missing the phone/contacts app icons on your device screen, or do you have a different model of LG device and physical contacts/call buttons that aren't functioning as expected?

               

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