Wow, this is such a pain having to deal with this as long as you have. This isn't normal, but if collection issues like this do happen we can pretty much get this resolved fairly quickly. I think there's more that can be done to help. You should reach out to our T-Force team via the Facebook or Twitter social media links on our Contact Us page. I know they have the account resources to look at this further and may be able to push this a long a little bit. Please take the time to reach out to them so our team can take another shot at handling this for you.