I have terrible experiences with calling the customer service. My billing was incorrect. In order to correct the billing, I had to repeatedly to explain this issue to different people who work at T Mobile customer service for days...... Just today, I have talked to six people at T-Mobile customer service... Terrible experiences...
I am very sorry to hear that you are having to go through such a poor experience with us. Please know that we greatly appreciate your many years of loyalty and it is never our intent to leave you feeling wronged or ignored. If your only concern is filing a complaint, the mailing address of for our customer relations team is the best way to ensure your feedback is received.
If your concerns are something that still need to be addressed and are related to your account, I would recommend that you reach out to our T-Force team via Facebook or Twitter private message (links in my signature). They will be able to pull up your account and assist you with any concerns you have and can also provide feedback to the necessary teams about the complaint you want to file.
I apologize that you had to make so many calls to our care teams to resolve your billing issue. Dealing with your cell phone bill should never be at the top of anyone's priority list. From your comment, it sounds like we were able to correct the issue but did you still have any lingering concerns about your billing that I could possibly assist you with?
I've been dealing with a crisis situation and was unable to respond before now. My issue wasn't resolved. However, I don't see the link for T-Force.
I, also, would like to have the physical mailing address for T-mobile in order to place a complaint.
can someone provide me with this?
Oh yes, there is DEFINITELY another way to file a complaint which will garner a response: email John Legere at email@example.com
Mr. Legere will be receiving my 2nd complaint in as many days regarding T-Mobile Customer non-Service. Ironically, Customer Service does not know who John Legere is!