So I added a line on the 8th of Feb. 2018. Went into the store and purchased an iPhone 8 plus. Fast forward to the weekend and I find out about the BOGO which was not offered at the store at the moment of purchase. So I decided to call and see if we still could somehow qualify for the BOGO promotion, which I was told I did. I clearly stated that I did not have the qualifying trade in model ( I had seen the list online). I repeated myself about or more than three times and was assured I did not need the qualifying trade in, just to port in a number. So we decided to port my dad's phone number and get the second iPhone to get the $700 rebate card. Come today Wednesday the 14th 2018 and the new iPhone arrived. While trying to submit the rebate application online it clearly ask for the second IMEI of the trade in, which I know that I do not have any of the LG models listed even though my dads phone is an LG. So I called the rebate help line and was told the rebate cannot be processed with one of the qualifying rebate models. So my question is, can the rebate be processed even though the rep assured me 100% I did not need the qualifying trade in. It just makes me angry that I clearly stated I did not have that trade in phone model and because I was assured I did not need it. Not sure what are my options at this point. If I would have known before hand that the trade in is required I would not have made the second iPhone 8 Plus purchase, the only reason I made the purchase was to take advantage of the BOGO promotion and because was told that I did not need to to the trade in, just the number port. Look forward to talking to you. Thanks.