I went to get an iPhone X and the sales rep told me they have a promotion now for iPhone X and I would get 4 accessories for free. I did not even get to choose the items. He just picked up 4 items. He told me that these items will show up on the bill but don't worry about it. When I got home and checked the "free" accessories, I learned that their cost total to $580. So, I became suspicious (too good to be true) and contacted the T-Mobile customer service rep (CSR). I asked him if there actually is such a promotion and he said no. I explained what happened to me and he called the store to find out what's going on. Then the sales rep from the store told CSR that these accessories are not for free. The sales rep told me they're free, but he told the CSR it's not free. Complete liar! I researched about this online and found out this had been going on for years. There is even an article with former sales rep and store manager confessing about what they were doing..., accessories scam. I can't believe this has been going for years and T-Mobile still manages to do this. Lie to the customers the accessories are free and then charge the full retail price without letting the customers know until it's too late (when they receive the bill). I really lost the trust with T-Mobile and I'm going to switch all of my 4 lines to else where. I shared my experience with my friends and family and they're all switching also. I really like T-Mobile's plan, performance, and price, and I am sad to leave these good things, but I can't support this type of business.
*branched to new thread for visibility - Marissa