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If your having trouble with the website you can call in and let one of the T-force members take care of it for you. Just dial 611 on your device and they can do the rest.
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Well, I have tried every suggestion 3 T-Mobile people have given me and are
still unable to update my card and get back to auto pay. This same
scenario has occurred every time I have had to update my card number. On
the MyTmobile page, the payment update page opens and immediately reverts
back to the welcome page!
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Hey there! Thank you so much for posting here to report this. We're seeing a few posts with a similar issue, and we'd definitely like to make sure we're doing what we can to get eyes on the trouble! Can I ask if you've had a chance to get a ticket filed for the redirect? Our T-Force team can securely verify your account and should be able to file a "trouble ticket" with the web error -- you can reach out to them on Facebook or Twitter. Would that be an option for you? If so, I'd love to snag the resulting ticket number and forward it along!
In the meantime, are you able to use the refill app or the automated system (*233) to get your account up to speed?-
Good Morning.
No, I have not filed a report. You may forward this if that helps. I have
had this issue (reverting the page back to original) ever since I have been
a T-Mobil user. I was able to update my card the 233 number.
I thank you for the follow up!
Mike ...
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Thanks for the update! I just want to make sure I'm reading this correctly - you *were* able to get the card updated after all? Did you use MyTMO to do so?
Can I also double check some things about the redirect error you are/were seeing -- which browser(s) have you tried? Is this still happening after clearing your cache/cookies? Are you located in the US or overseas currently? Just trying to collect as much info as possible! Thank you.
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Just wanted to check in again and see how things were going!
-Lauren
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All is good all over again! Thanks for the follow up!
Mike...
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